Oracle International Corporation

Sun Microsystems, Inc.

Mark Vetter

Juan Carlos Zuluaga

Alka Deshpande

Rodney A Dekoning

David Kopper

Joseph Blount

Rameshkumar Ramasamy

Ronald D Proulx

Implementations described and claimed herein provide systems and methods for prioritizing a support bundle. In one implementation, a fault indication specifying at least one fault of a storage device is generated. A request for support data for diagnosing a cause of the fault is received at the storage device. Low priority data for diagnosing the fault is identified from the support data. A prioritized support bundle is generated having a low priority bundle subset containing the low priority data and a high priority bundle subset containing remaining data in the support data for the storage device. The high priority bundle subset is sent to a diagnostic device over a network separately from the low priority bundle subset.

Systems and methods for prioritizing a support bundle

Systems and methods for increasing scalability and reducing latency in relation to managing large numbers of storage arrays of a storage network. Separate, dedicated, communication channels may be established between an array manager running on a server and each of a number of storage arrays for respectively performing reading and writing operations to limit the delays imposed by repeated array connection setup and teardown and improve array communication stability (e.g., as compared to performing read/write operations over the same array connection). The read connection can be used to maintain current state information (e.g., volumes, capacities, and the like) for a plurality of storage arrays in a local cache of the array manager that can be quickly accessed by the array manager, such as for presenting substantially current, summary-type state information of the various storage arrays to a user (e.g., upon the user requesting to configure a particular storage array).

Highly scalable storage array management with reduced latency

A method, and associated system, for delivering data services such as virtualization to legacy devices. The method involves reserving a metadata region in memory of a storage resource in a storage pool that is controlled by (or is captive to) a data services platform. The metadata region includes a global set containing information used by the data services platform to manage the data services, including virtualization of volumes throughout the storage pool. The method includes locating an available legacy storage device and retrieving element information for the legacy storage device. A volume or virtualized legacy volume is built based on the collected element information, and the global set in the metadata region is update to include volume information for the legacy storage device. The legacy storage device includes memory that stores legacy or user data, but the steps of the method are performed to leave the legacy data unchanged.

Method and system for providing virtualization data services for legacy storage devices

Growing community of inventors

Holden, MA, United States of America

Mark Vetter