Chacha Search, Inc.

Mark Stephen Malseed

Scott A Jones

Michael B Burroughs

Thomas E Cooper

Mark Gamache

Jeffrey Jockish

Jeffrey Glen Jockisch

Esther M Friend

Eugene Murphy ODonnell

A system and method of providing information to improve efficiency of human searchers obtaining information on behalf of users is described. A first responder to a request is provided with specialized tools for responding to a request. An initial evaluation of a query may be used to determine the responder and the type of tools which will be provided initially. A toolset which allows rapid responses based on data resources, common queries, and contextual information of a user, a request, partially matching queries and previous responses to previous queries is used to improve the probability that a first responder may provide a suitable response to a query.

Method and system of providing a search tool

A system and method of processing a request including improving usage and/or performance of resources is disclosed. Information relating to a user request may be provided to one or more resources which process the information and provide a result. A result and/or other information may be provided to a human assistant or guide who may process information to produce a result and/or review a result(s). Information provided by a guide may be processed and provided to a resource, which may improve the performance of a resource. A resource(s) and/or a guide(s) may be selected and/or provided with activities based on ratings and/or rankings associated with a request, which may optimize usage of system resources. Information obtained may be provided for various purposes.

Method and system for improvement of request processing

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Alexandria, VA, United States of America

Mark Stephen Malseed