At&t Bell Laboratories

American Telephone & Telegraph Co., At&t Bell Laboratories

Mark S Binkerd

William C Sand

Roger E Stone

George W Gawrys

Christine M Buss

A method and apparatus for setting up a telecommunications call from a calling customer (caller) terminal to one of a plurality of call destinations through an interconnection network. The caller dials an 800 number. This number is identified in a first data base as indicating a plurality of possible services, each of which is associated with one or more call destinations. A second data base provides the identification of a switch for generating an announcement to the customer and for the identification of an announcement in that switch. The call is connected to that announcement and an automatic speech and tone recognition unit, and the announcement prompts the caller to speak a command or key a dual tone multifrequency (DTMF) signal in order to select one of the possible destinations. Based on the number dialed by the caller, the Numbering Plan Area (NPA) code of the caller plus the command keyed or spoken by the caller and recognized by the recognition unit, one of a plurality of POTS (plain old telephone service) telephone numbers is selected by the second data base and the call is routed to a destination identified by that POTS telephone number. Advantageously, such an arrangement permits a business to use a single directory number for serving a plurality of services of the business, to select among these services on the basis of a command spoken or a DTMF signal keyed by a caller in response to an announcement of that business, and permits the business to receive the call at an appropriate destination for processing that call.

Automatic speech recognition to select among call destinations

Disclosed is a channel unit for directly interconnecting a toll office multiplex carrier channel line and a terminal unit line such as that of a private branch exchange (PBX) or a telephone station set, thereby eliminating the normal local end office interconnection. In particular, the channel unit interfaces the different signaling protocols of the two lines and generates call progress controls signals such as dial tone and audible ringing which are normally generated by the local end office. The channel unit comprises a converter for each line for converting the electrical interface signals representative of the busy and idle conditions of the line to logic level signals also representative of the busy and idle conditions of the line. A predetermined series of these logic level signals form a control signal that indicates the state in one signaling protocol of a call on the line. Since the control signal indicative of the state in one signaling protocol of the call on one line is typically not useable by the other line, a microprocessor included in the unit generates a second control signal to advance the state in another signaling protocol of the call on the other line to an equivalent call state. An additional converter then converts the logic level signals of this second control signal to the electrical interface signals of the other line to advance the state in the other signaling protocol of the call to the equivalent call state. The unit further comprises a receiver and transmitter for exchanging dial pulse and dual tone multifrequency address signals between the lines. Also, included are circuits for applying call progress control signals such as dial-tone, audible ringing, and power ringing to the lines.

Signaling protocol channel unit

Disclosed is a channel unit for directly interconnecting a toll office multiplex line and a terminal unit line such as that of a private branch exchange (PBX) or a telephone station set, thereby eliminating the normal local end office interconnection. In particular, the channel unit interfaces the different signaling protocols of the two lines and generates call progress controls signals such as dial tone and audible ringing which are normally generated by the local end office. The channel unit comprises a converter for each line for converting the electrical interface signals representative of the busy and idle conditions of the line to logic levels also representative of the busy and idle conditions of the line. A predetermined series of these logic levels form a control signal that indicates the state of a call on the line. Since the control signal indicative of the state of the call on one line is typically not useable by the other line, a microprocessor included in the unit generates a second control signal to advance the state of the call on the other line to an equivalent call state. An additional converter then converts the logic levels of this second control signal to the electrical interface signals of the other line to advance the state of the call to the equivalent call state. The unit further comprises a receiver and transmitter for exchanging dial pulse and dual tone multifrequency address signals between the lines. Also, included are circuits for applying call progress control signals such as dial-tone, audible ringing, and power ringing to the lines.

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Warrenville, IL, United States of America

Mark S Binkerd