International Business Machines Corporation

Mark Milatovich

Arthur L Chin

Parmeet S Chaddha

Oisin Joseph O'Crowley

John Whittle

Tino Martinez

William Stuart Gallie

Kamini Rai

Sandeep Masrani

Apparatus and methods to manage demand, service level agreements, hardware and software assets, projects, labor, knowledge and provisioning resources in hosted applications. An asset manager coupled to host servers and a network, manages the host servers and software to determine the demand for new assets and allocate available assets to meet the demand; determine assets not in compliance with existing software licenses; determine and compare actual service level metrics with the target service level metrics; and determine availability of a patch or upgrade for selected software and instances of the selected software among the assets. The asset manager may be coupled to other managers, e.g., contract, product, work and/or accounting managers, to monitor service level metrics and/or costs.

Method and apparatus for technology resource management

Growing community of inventors

San Francisco, CA, United States of America

Mark Milatovich