Nuance Communications, Inc.

Mark Klenk

Steven Clive Ehrlich

Peter C Monaco

Julian Sinai

Debajit Ghosh

Madhavan S Thirumalai

Sundeep Gupta

A method and apparatus for creating modifiable and combinable Speech Objects for use in an interactive voice response (IVR) environment. Each Speech Object is for acquiring a particular type of information from a speaker during an interaction between the speaker and a speech recognition mechanism. A Speech Object is an instantiation of a user-extensible class that includes properties, such as prompts and grammars, associated with the corresponding type of interaction. A Speech Object further includes logic for controlling the interaction with the user when executed in a processing system. A Speech Object can be subclassed to add additional properties and functionality to create customized Speech Objects, or such properties can be altered at runtime. Multiple Speech Objects, each for acquiring a particular type of information, can be combined to form a compound Speech Object.

Method and apparatus for creating modifiable and combinable speech objects for acquiring information from a speaker in an interactive voice response system

Growing community of inventors

Campbell, CA, United States of America

Mark Klenk