West Corporation

Mark Jarzynka

Myron P Sojka

Srinivas Maganti

Mark J Pettay

Hendryanto Rilantono

Gregory Stuart Cardin

Bernard Roubaud

Paul McConkey

John Falk

Andrew Nelson

Jason Howard Groenjes

To enable internet softphone users to join to calls hosted at an audio conferencing bridge, a SIP Invite may be received at a bridge interface layer of an audio conferencing system. Parameters of the SIP Invite may be extracted, e.g. from one or more X-header fields and processed to enable the internet softphone to be joined to an audio conferencing bridge. The bridge interface layer may receive a SIP Refer message from the audio conferencing bridge that indicates a second audio conferencing bridge external to the system. The bridge interface layer may forward the SIP Invite to the second audio conferencing bridge and the RTP media may be established through the session border controller (SBC) of the audio conferencing system.

Internet SIP registration/proxy service for audio conferencing

The illustrative embodiments described herein provide improved systems and methods for conferencing enterprise and non-enterprise callers. In one embodiment, a method includes receiving a first call initiated by an enterprise caller at an enterprise, communicating with an enterprise media server to initiate a tributary conference on the enterprise media server, joining the enterprise caller to the tributary conference such that the enterprise caller is in data communication with the tributary conference, receiving a second call initiated by a non-enterprise caller via a public switched telephone network, interfacing the non-enterprise caller with a data center media server, creating a home conference on the data center media center, joining the second call to the home conference, and interfacing the home conference on the data center media server to the tributary conference on the enterprise media server to form a linked conference between the enterprise caller and the non-enterprise caller.

Systems and methods for conferencing enterprise and non-enterprise callers

To enable load balancing and the like for audio conferencing systems of an audio conferencing network, a DNS server may receive a DNS lookup from an internet softphone and return a prioritized list of audio conferencing system identities. The internet softphone may select an audio conferencing system and forward a SIP Invite to a Bridge interface layer of the respective audio conferencing system. If the SIP Invite does not generate a successful connection or generates a timeout, the internet softphone forwards the SIP Invite to the next prioritized Bridge interface layer in the list.

Embodiments of the present invention pertain to an apparatus, a method, and a computer program configured to transmit messages between a plurality of devices during a conference call and connect the plurality of devices to a service provider based on a request for at least one service. The transmitted messages can be audio messages or audio and video messages.

Services via a conference bridge

Internet sip registration/proxy service for audio conferencing

Embodiments of the present invention pertain to an apparatus, method, and a computer program configured to connect a translator located in a remote area to a conference holding area, and also connect a customer and customer service representative to the translator in order for the translator to translate between the customer service representative and the customer, when the customer services representative determines that a translator is needed.

Global interpreter/translation services via conference bridge

An apparatus, method, and computer-program are provided to receive a request to connect a translator to a conference call holding area, and transmit a request to the translator for a personal identification number prior to connecting the translator to the conference call holding area. Upon verification of the person identification number, the translator is connected to the conference call holding area.

Apparatus and method for connecting a translator and a customer

A method and system and computer readable medium for a voice quality measuring device that provides real-time, near real-time or contemporaneous voice quality statistics about impairments external to the voice quality conference bridge system, i.e. from participant's calls coming from a communication network into a voice quality conference bridge system is disclosed. The reports generated by the voice quality statistics provided by the voice quality measuring device will enable carriers to identify voice quality impairments. Moreover, the reports will also enable the customers to see, by means of the voice quality statistics, on a call-by-call basis, whether any voice quality impairments are external to the conferencing bridge system.

Growing community of inventors

Omaha, NE, United States of America

Mark Jarzynka