Salesforce, Inc.

Mark Holton

Atul Chandrakant Kshirsagar

A method for reporting a success of a dialog session including generating an outcome data indicative of a positive outcome of the dialog session with at least one of the plurality of natural language responses, receiving a natural language query, converting the natural language query into a structured database query based on the metadata, performing the structured database query on a database, generating a result in response to a response data received in response to the structured database query, generating a natural language responses in response to the result and the plurality of natural language response data, sending, by the chatbot, the natural language response, generating a result metadata in response to a comparison of the result to the outcome data, and generating an outcome log in response to the result metadata wherein the outcome log includes an indication of the positive outcome of the dialog session.

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Alpharetta, GA, United States of America

Mark Holton