Servicenow, Inc.

Troux Technologies

Mark David Bodman

Amarendra Kondapalli

Venkata Ravikumar Moolaveesala

Shankar Janardhan Kattamanchi

Mikal Grimes

Gary I Brown

Ramon Renteria

James Edward Van Riper

Julie Vittengl

Shankar Janrdhan Kattamanchi

Lionel Christian Berger

Systems and methods for mapping and managing interrelationships between data resources, application programs, and infrastructure components of a managed network are disclosed. A configuration management data database may contain configuration item (CI) records associated with CIs of the network. Each CI may correspond to configurable entities of the network, such as infrastructure components, application programs, and the data resources. A request relating to data resources of a data domain hierarchy of information object (IO) CIs may be received, where each IO CI is associated with a data resource of the network. A first look-up may identify one or more application programs that use the respective data resource associated with the given IO CI, and a second look-up may identify a resource database that stores the data resource associated with the given IO CI. A mapping list including the identities from the look-ups may be returned in response to the request.

Descriptor architecture for a remote network management platform

A method includes receiving hierarchy data indicating a capability hierarchy associated with a customer network, the capability hierarchy indicating that a first capability is a sub-capability of a second capability. The method further includes receiving application data from a MID server of the customer network, the application data associated with an application utilized by the customer network for the first capability. The method further includes determining, based on the application data, an application score indicating an effectiveness level of the application for the first capability. The method further includes determining, based on the application score, a first capability score associated with the first capability. The method further includes determining, based on the first capability score and the capability hierarchy, a second capability score of the second capability, the second capability score indicating a health metric of the second capability within the customer network.

Capability based planning

A hosted client instance is provided over a network interface for communicatively coupling with a remote client device, the hosted client instance including a first plurality of application components for performing a plurality of actions associated with the hosted client instance. A metric is set to optimize one or more actions associated with the hosted client instance based on input from a user. One or more application components are detected based on the metric from among a second plurality of application components available on a resource server. The detected one or more application components are ranked based on: (i) a maturity score of each of the detected one or more application components; and (ii) dependency data indicating an operational dependency of each of the detected one or more application components. The ranked one or more application components are presented in a ranked order to a user.

Systems and methods for detecting metrics and ranking application components

Systems and methods for tailoring the functionality of software applications are disclosed. Specifically, embodiments of the present invention may tailor the functionality of a software application by tailoring the features of the interfaces of the software application presented to a user based on one or more maturity levels of the user. In this manner, the set of features, and thus the functionality or complexity of a software application, may be tailored to the maturity levels of a user.

Method and system for tailoring software functionality

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Austin, TX, United States of America

Mark David Bodman