International Business Machines Corporation

Mark Carter

Sean Callanan

Ira L Allen

Stan Kevin Daley

Al A Hamid

John McEvoy

Michael Jack Martine

Thomas Harty

Chris Lynam

Sarah Diane Green

Ava Hakim

William O'Mahony

An approach is provided for improving a workflow by using cognitive computing. Inputs about a claim of a claimant are received. The inputs include a history of claims by the claimant, an expected cost of processing the claim, a length of time the claimant has had insurance coverage, governmental requirements associated with the claim, a fraud score associated with the claim, and a ranking and a clustering of previously processed claims. Based on the inputs and using a cognitive computing system, a set of digital workers is selected. The set of digital workers complete step(s) in a current context of a processing of the claim in a workflow. Responsive to completing the step(s), a total number of steps required in the workflow is reduced.

Dynamically customizing a workflow separate from domain logic

An approach is provided for automatically performing claim preemptive subrogation. An intelligent agent in an artificial intelligence system is activated. An occurrence of a vehicular event is detected. Using the intelligent agent, a mesh network of devices positioned within an environment surrounding the vehicular event is established. Property, event, and environmental data describing the vehicular event is collected and stored in a blockchain node. A smart contract is established on the blockchain node. The smart contract provides authorized parties with an access to the stored property, event, and environmental data. Based on the stored property, event, and environmental data and rule(s), a preemptive subrogation is performed by determining a cause of the vehicular event.

Intelligent secure automation of claim preemptive subrogation

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Irvine, CA, United States of America

Mark Carter