Symantec Corporation

Mark Bregman

William E Sobel

Joseph Pasqua

A computer-implemented method for correlating computing problems referenced in social-network communications with events potentially responsible for the same may include: 1) providing a social-network feedback mechanism that enables users to express frustration with computing problems in real time via a social-network service, 2) detecting at least one user communication generated via the social-network feedback mechanism that references at least one computing problem experienced by a user, and then 3) correlating the computing problem referenced in the user communication with at least one event potentially responsible for the computing problem. Various other methods, systems, and computer-readable media are also disclosed.

Systems and methods for correlating computing problems referenced in social-network communications with events potentially responsible for the same

When a client receives a potential threat source (PTS), a user of the client may desire to make an informed decision regarding the PTS. The PTS can be, for example, an email or instant message with an embedded executable, a link to a network destination (e.g., included in search engine results or an email, or webpage), or an executable file (e.g., downloaded from a website). The PTS is identified and characterized to establish a threat rating. The threat rating can then be presented to the user, so as to inform the user as to the PTS riskiness. The threat rating is determined in light of the local security tools available. If there are no local security tools that mitigate the threat of the PTS, then a security tool that is known to mitigate the threat can be identified and recommended to the user.

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Los Gatos, CA, United States of America

Mark Bregman