American Airlines, Inc.

Mark Allen

Carline Smith

David Gaspar

Laura Therminy

Patricia Kreditor Gaspar, Legal Representative

Jason Goth

Feridoon Amini

Will K Wood

Nathan A Bennette

The embodiments of this invention relate to methods and systems for providing support services. An embodiment of this invention may include receiving a query from a user via a first mode of interaction; developing a query context using information related to the query and identity information related to the user; searching first data for first results, wherein the searching is limited by the query context; and providing first results to the user via a second mode of interaction that is different than the first mode of interaction.

System and method for providing support services

A system and method for notifying a notification recipient of an event status change and allowing the notification recipient to request action is disclosed. An event occurs. A message relating to the event applicable to an end-user is created. A communication link between an outbound module and a device associated with the end-user is established. The message is delivered to the end-user device. The communication link is transferred from the outbound module to an inbound module. A response is received from the end-user device at the inbound module.

System and method for notification of an event

Growing community of inventors

Plano, TX, United States of America

Mark Allen