International Business Machines Corporation

Mark A Sheldon

Robert Carl Barrett

Paul Philip Maglio

Andrew L Cohen

Daniel M Gruen

Shivakumar Vaithaynathan

A method for informing a user of topics of discussion in a recorded chat between two or more people is described. The method includes the steps of identifying elements from the chat having similar content, labeling some or all of the identified elements as topics, and presenting the topics to the user. Identifying elements from the chat having similar content includes decomposing the chat into utterances made by the people involved in the chat and clustering the utterances using document clustering techniques on each utterance to identify elements in the utterances having similar content.

Method and system for informing users of subjects of discussion in on-line chats

The invention disclosed herein relates to cooperative computing environments and information retrieval and management methods and systems. More particularly, the present invention relates to methods and systems for capturing and generating useful information about a user's access and use of data on a computer system, such as in the form of documents stored on remote servers, and making such useful information available to others. Documents on the computer system are accessible through a plurality of different methods, such as by specifying an identifier or locator for the document, activating a hyperlink in another document which points to the document, or navigating to the document through navigational commands in an application program such as a browser. The method involves capturing information regarding each of the accessed documents in the set, the information including the method used to access the document, dividing the set of documents into subsets of documents based at least in part on the methods used to access the documents, labeling each subset of documents with a topic, and making the labels and documents accessed available to other users who wish to browse the same documents.

Method and system for converting expertise based on document usage

Method and system for summarizing topics of documents browsed by a user

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Arlington, MA, United States of America

Mark A Sheldon