Infor Global Solutions (Michigan), Inc.

Infor International Limited

Infor Global Solutions (Veenendaal) B.v

Profuse Group B.v.

Mark A Longmire

Michael P Lilly

Richard T Lilly

Frank G Maglio

Bruce W Barker

Richard D Carignan

In general, in one aspect, the invention features a computerized method for determining customer service impact. The method includes receiving item orders having a requested completion date. The method also includes scheduling a scheduled completion date for each item order. The method also includes selecting at least one item order, each item order having a scheduled completion date. The method also includes comparing the scheduled completion date with the requested completion date for each selected item order. The method also includes deriving a customer service measurement for each selected item order based on the comparing step. The method can include the optional step of reporting and/or displaying customer service measurement data. In general, in another aspect, the invention relates to a system for determining customer service impact that performs the method steps just described.

Computer program product for determining and reducing customer service impact

A computerized method for determining throughput includes generating a demand array of item orders and generating a supply array of manufacturing inventory. The method includes selecting an item order in the demand array, and matching manufacturing inventory in the supply array with the selected item order. The method also includes assigning a throughput value to the selected item order based on the matched manufacturing inventory.

System and method for throughput measurement

A computerized method for determining throughput includes generating a demand array of item orders and generating a supply array of manufacturing inventory. The method includes selecting an item order in the demand array, and; matching manufacturing inventory in the supply array with the selected item order. The method also includes assigning a throughput value to the selected item order based on the matched manufacturing inventory.

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Dover, NH, United States of America

Mark A Longmire