Xerox Corporation

Mark A Byers

Craig A Smith

Michael B Neary

Robert L Kurtz

William R Hartman

Thomas B Wall

William J De Beaubien

Thomas A Wall

An integrated information support system (IISS) uses a stand-alone, large capacity memory device, such as a CD ROM, to enhance the user interface of a copier system. The IISS, providing system users with access to vast quantities of graphical, textual, video and audio information, is a separately controlled system which may be integrated with the normal control functions of the copier system. Information is retrieved from the memory device and presented to a system user either spontaneously, on-demand, or in response to specific system conditions such as faults. In a preferred embodiment, an expert coach controls the presentation of information and is capable of monitoring user actions to, for example, ensure a suggested course of action is actually being followed. The IISS may advantageously share existing user interface facilities, such as the copier system's video monitor and button matrix. By providing users with access to a vast store of sophisticated reference, training and maintenance data, the integrated information support system can greatly reduce the need for formal user training and ongoing customer support of complex copier systems.

Dynamically-switched supplemental information support system for a copier system

An apparatus for generating printer data from application print data, the apparatus including a memory and a processor. The memory stores the application print data. The processor is coupled to the memory and is further adapted to be coupled to receive printer status data from a multi-color printer. The processor is also adapted to provide printer data to the multi-color printer. The processor is operable to obtain from the printer status data information identifying a first color ink for which printing is inhibited. The processor is also operable to identify one or more substitute color inks from a set of color inks for which printing is not inhibited. The processor is further operable to generate printer data from application print data, substituting the one or more substitute color inks when print data requires the first color ink.

Method and arrangement for color substitution in a multi-color printing device

An interactive user support system for a document processing system or an image producing device controls the operation of the machine using an internally stored knowledge base derived from information and rules provided by expels in the field. A plurality of sensors monitor the operation of the machine and a variety of user actions. If the system determines that the user needs help, by comparing the operation of the machine with the information and rules in the knowledge base, the system will interrupt the user and offer or provide assistance. If the user is performing proper steps to correct a problem or perform a specific job, the system will not interrupt the user. Additionally, the user may query the system for assistance or direction. The result is a more efficient document processing system or image producing device for use in any environment and able to be operated by a variety of users having a range of needs and abilities.

Interactive user support system and method using sensors and machine

A control technique for monitoring machine status conditions and initiating interactive dialogue with an operator, the control having an expert system, the expert system monitoring predetermined status conditions of the machine for automatic correction or for communication to the operator, including the steps of monitoring with the expert system said predetermined status conditions relative to the operation of the machine, recognizing the deviation of the machine operation from said predetermined status conditions, responding to the deviation of the machine operation from said predetermined status conditions, and optionally atomatically correcting the machine to return the machine to standard operation, or initiating an interactive dialogue with the operator to return the machine to standard operation.

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Fairport, NY, United States of America

Mark A Byers