Sears Brands, LLC

Transform Sr Brands LLC

Marisa Lynne Brillhart

Dana L Schueller

Dan S Grimm

Shubham Agarwal

John Johnson

Vijan Bhaumik

Richard Kevin Lyons

Theodore Alexander Rudman

A system receives from a customer having an associated rewards points account a price offer for an item. The system determines if the price offer for the item is below an established threshold price, e.g., a price a retailer would accept for the item. When the price offer for the item is below the established threshold price, the system determines an amount of rewards points to be redeemed by the customer to thereby allow the customer to purchase the item at the price offer for the item as received from the customer. The system then allows the item to be purchased by the customer at the price offer for the item as received from the customer in the event that the customer indicates a willingness to redeem the determined amount of rewards points from their associated rewards points account.

System and method for handling an offer to purchase a followed item

A method and system for distributing a service center call. The method and system include hosting an electronic database of information regarding service agent availability, providing a user interface for allowing a service agent to update the database regarding the availability of the service agent to receive service calls, and receiving a customer service call request. To route the customer service call request, the method and system determines the location of a customer originating the customer service call request, determines availability of at least one service agent within a predetermined location threshold of the location of the customer, and routing the customer service call request to the local service agent or to a service agent outside of the predetermined location threshold of the location of the customer if there are no available service agents within the predetermined location threshold of the location of the customer.

Systems and methods for providing a distributed mobile call center for a service establishment

A mobile device, such as a cellular telephone, is used to obtain information that is indicative of an item, such as a photograph of the item or a scan of an information carrying indicia associated with the item. The information obtained is then used to present on the mobile device a page by which a user can establish parameters for following the price of the item.

System and method for using a mobile device to follow a price for an item

A computing device receives information that is representative of a location of a mobile device and uses the information representative of the location of the mobile device to select one or more maps corresponding to a retail establishment. The computing device also receives information that is representative of a customer and uses the information representative of the customer to place on the one or more selected maps indicia indicative of one or more locations within the retail establishment at which one or more items determined to be of interest to the customer are located. The one or more selected maps with the indicia are then provided to the mobile device for display.

Growing community of inventors

Chicago, IL, United States of America

Marisa Lynne Brillhart