Kaspersky Lab, Zao

Marina Eremina

Stephane Le Hir

Timur E Smirnov

Artem Petukhov

An automated support system includes a database of statistics used to calculate and store the solution ratings. The database is connected to a decision-making module that selects appropriate solutions. A known computer operation-related problem is stored in the database. The problem is represented by a set of parameters of a user computer system. Any given set of parameters defines a problem existing on the user(s) computer system. A solution formed by the solution adding module is represented by a special file. The selected solution is automatically executed on the user computer system and operation-related problem is solved. The effective solution is assigned rating stored in the solution database.

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Moscow, Russia

Marina Eremina