Toshiba Tec Kabushiki Kaisha

Kabushiki Kaisha Toshiba

Canon Information Systems, Inc.

Toshiba Corporation

Canon Kabushiki Kaisha

Toshiba America Business Solutions, Inc.

Marianne L Kodimer

Louis M Ormond

William Su

Amir Shahindoust

Dan Danknick

Joohae Kim

Jia Zhang

Silvy J Wilson

Rakesh Mahajan

Harpreet Singh

Darrell Vaughn Hopp

Peter H N Tran

Michael Lee Yeung

Christopher Nguyen

Bill Melo

Ken Stephenson

Young Park

Brenda Daos

Mustafa Seifi

Peter Hn Tran

Thomas S Tullis

Girish R Krishna

Dehua Zhao

Mike Yeung

Methee Phoboonme

Jeffrey Wong

Brendon Wai

Sarah Shekher

Thomas R Ramsdell

Matthew P Hansen

David R Bell

Rashmi Brahma

Hung Tran

Gouse Shaik

Jeffrey Chan

Matthew Chan

Grady Crossley

Reza Ghassemi

David Webb

Hsiao-Hsuan Yu

Jose Altamirano

A system and method for PIN authentication issuance from a MFP QR Code includes a QR code presented on an authentication screen of multifunction peripheral display. A user requiring a personal information number to access a multifunction peripheral printing system managed by a print server scans the QR code with their secure smartphone or tablet. The scanned QR code opens a web portal to the server on the user's device where they can select a new PIN. The new PIN is stored on the server for the user's account and access to the MFP is then granted when the user enters their new PIN.

System and method for pin authentication issuance from MFP QR code

A system and method for PIN authentication issuance from a MFP QR Code includes a QR code presented on an authentication screen of multifunction peripheral display. A user requiring a personal information number to access a multifunction peripheral printing system managed by a print server scans the QR code with their secure smartphone or tablet. The scanned QR code opens a web portal to the sever on the user's device where they can select a new PIN. The new PIN is stored on the server for the user' account and access to the MFP is then granted when the user enters their new PIN.

System and method for registration of card keys for multifunction peripheral operation

A system and method for multifunction peripheral fleet device management includes a cloud-based management system interacting with an administrator terminal. Lists or desired device information are assembled and displayed as tabbed entries. An initial or active tab is displayed first, along with a tab that includes a descriptive term for the associated list, along with a numeric count of list items. A search box is provided to allow for filtering a list when a number of entries is excessive for an item-by-item review. Other tabs, associated with other, hidden lists, are not populated until the active tab list is complete. A placeholder indicator is displayed until such time as each inactive tab is completely populated. If an inactive tab is selected prior to being populated, it is moved to a position for being populated next.

System and method for multifunction peripheral fleet management

A system and method for dynamic tabs-based selection role-based print management web portal determines a role assigned to a logged in user. A user is provided with selectable tabs based on their determined role. Users with rolls allowing access to customer information can select customers for management of customer information or management of customer devices. Tabs are generated based on selected customer properties. Users with administrative roles are enabled to further configure, adjust and troubleshoot devices. Users with an end user role are limited to device tasks and management of their own information. Super users are unrestricted and have access to all functions of all users. Thus, functionality is added based on a user's role in a non-redundant manner.

System and method for dynamic tabs based selection in a role-based software system user interface

A system and method for persistent presentation of cloud print user account information across multiple multifunction peripheral applications includes a user allowance appliance within a print management system that presents the user's status, considering all print management functionality of the multifunction peripheral regardless of which application is issuing a status, to maintain a persistent presentation of the user's status globally that includes functional permissions, allowance, job cost, and funds remaining. This status region is independent of any one application and is updated in real time to keep the user informed of the current state of their account information. The presentation is context sensitive such that status relevant to an active application is also shown.

System and method for persistent presentation of cloud print user account information across multiple MFP applications

A system and method directs promotional information, such as coupons of possible interest to a user, when they release their cloud-stored print job from a multifunction peripheral at their selected location. The user is identified, along with their location, and promotional information of possible relevance to the user is displayed on the multifunction peripheral touchscreen. Information selected by the user will be printed out along with their released print job. Businesses register and store their promotional information with the cloud print server, and may be assessed a fee when their literature is printed.

System and method for on-device user-centric digital marketing and printing

In a system and method for automated device onboarding to a cloud based printing system, and administrator logs in to a selected one of a group of networked multifunction peripherals and registers it to a company in accordance with a device registration code. The selected multifunction peripheral registers itself with a cloud server, and discovers other candidate multifunction peripherals for registration. The selected multifunction peripheral sends the device registration code to each discovered multifunction peripheral with an instruction to perform self-registration with the cloud server. Each discovered multifunction peripheral then registers with the cloud server. A registered user may send a document processing job to the cloud server and release from any registered multifunction peripheral.

System and method for automated device onboarding to a cloud based printing system

A system and method for language-based multifunction peripheral control includes receiving a user selection of an electronic document via a user interface of wireless portable data device. User selected print settings are also received via the user interface for printing the selected electronic document. The selected electronic document is then printed in accordance with the user selected print settings. The user associates a verbal shortcut with their current print settings, and the verbal instruction and settings are stored associatively. When the user wishes to print again, they can select their document and issue verbal print instructions which include their verbal shortcut. Print settings associated with this verbal shortcut are retrieved from memory and the document is printed using the print settings.

System and method for creation and invocation of predefined print settings via speech input

A system and method for automated service call initiation for a multifunction peripheral includes applying optical character recognition to a digital image of an affixed asset tag captured by a smartphone or tablet camera to determine a service agency name and initial contact information. A dealer database is queried with the service agency name and initial contact information, and corresponding information about the service agency, customer or device is received. Information about a current state of the multifunction peripheral is received. A service request or order is selectively sent by a user via the smartphone or tablet to the service agency in accordance with information from the dealer database and the current state of the multifunction peripheral.

System and method for automated device service call initiation

A system and method of managing assets for customizing user interfaces of multifunction peripherals includes an asset management system that includes a memory for storing assets such as background images, logos, taglines, applications, and configuration templates. An associated processor determines the permission level of the user or administrator and provides access to assets based on the permission level of the respective user or administrator. The permission level of the user or administrator is based on the associated level within the tiered permission topology of asset management system. Users can use assets of administrators and other users to generate customized user interfaces for multifunction peripherals using assets of anyone in a child, peer, or parent relationship, but are restricted from performing administrative operations, such as editing and deleting of assets, on assets of other users and administrators. Administrators are restricted from performing administrative operations on assets of higher tiers.

Asset management framework for customizing multifunction peripheral configurations

A system and method for maintaining and optimizing a fleet of multifunction peripherals is operated by use of a smartphone or tablet computer. Fleet changes are provided in multiple categories such as software updates, configuration changes and feature activation. A user is provided with a dashboard having a selectable indicia for each category. Devices are monitored and machine learning provides for recommendations for each category. A badge showing a number of recommendations for each category is displayed with its selectable indicia. When an indicia is selected, an associated recommendation is displayed and implemented if accepted. Once accepted, the dashboard is regenerated with updated badge information reflecting an accepted implementation.

System and method for machine learning assisted multifunction peripheral fleet management via a handheld device

A system and method for multilevel self-service device diagnostics and resolution includes a processor, a user interface and a memory storing various communication sequences. Communication sequences include one or more communication modes and steps to be performed to address a multifunction peripheral device issue. Sequences are stored associatively with a data corresponding to an error condition. A data interface transmits state data corresponding to a current device error condition. An initial communication sequence associated with the error condition corresponding to transmitted state data is selected and initiated on the user interface. The device communicates updated state data corresponding to the error condition after completion of the initial sequence. A determination is made as to whether the error condition has been alleviated. If not, an elevated communication sequence is selected and initiated. A communication sequence may also be selected based on sophistication or experience of an associated user.

System and method for progressive multilevel self-service device diagnostics and resolution

A system and method for providing analytics on cost data and device state data for multifunction peripherals includes a document processing engine, a network interface and an intelligent controller having a processor and associated memory. The memory stores cost data corresponding to device usage costs of one or more MFPs. A device monitor monitors of a plurality of device states associated with a document processing engine associated with each MFP. An analytics engine generates a graphical dashboard illustrative of a return on investment in accordance with the cost data and monitored device states. A display generator renders an image of the graphical dashboard. The graphical dashboard is altered in accordance with modified or updated state data acquired over time in accordance with device usage changes or device configuration changes.

MFP executive dashboard

A system and method multifunction peripheral policy-based configuration includes a processor and a memory storing a policy data for each of a plurality of multifunction peripheral device configuration policies. A selectable list of the device policies is displayed. A user selects one or more device configuration policies from the list, and the processor tests selected device configuration policies. Policies are identified as single or additive policy types. Selected policies are added when not identified as a single policy type.

System and method for additive device policy control of multifunction peripherals

A document processing system includes a wireless data beacon associated with an MFP, which beacon broadcasts beacon identification data. A network interface receives user identification data from a portable data device corresponding to the beacon identification data, and the device sends output job queue status data to the portable data device in accordance with an address associated with the user identification data. In a complementary action, a BLUETOOTH interface of a portable data device receives a device identifier from an associated BLUETOOTH low energy beacon. The device communicates user identification data via a network interface to the MFP. The portable data device then receives status data from the document processing device and the status data is displayed on a device display.

System and method for beacon invoked multifunction peripheral operation

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Anaheim, CA, United States of America

Marianne L Kodimer