Drift.com, Inc.

Salesloft, Inc.

Maria C Moya

Bernard Ngombi Kiyanda

Matthew Pierce

Matt Taylert

Jeffrey D Orkin

Christopher M Ward

Joseph Sorbonne Demple

Carolina M Caprile

Jane S Taschman

Joseph S Demple

Natalie Duerr

A method of generating content in association with an information search and retrieval system. It begins by receiving a query from a user. The query is semantically-searched to identify a context. A conversation history between the user and the system is identified. An enriched query is then generated by associating to the query both the context and at least a portion of the conversation history. The enriched query is then evaluated/processed by a generative-AI. In response, information associated with the enriched query is received from the generative-AI. A response to the query is then generated using the information, e.g., by passing the information back to the user, by modifying (e.g., editing or supplementing) the information to generate modified information and passing the modified information back to the user, or by dismissing the information. If sensitive information is identified in the utterance, it is masked prior to generating the enriched query.

Interactive conversation assistance using semantic search and generative AI

A method of authorizing content for use, e.g., in association with a conversational bot. The method begins by configuring a conversational bot using a machine learning model trained to classify utterances into topics. Utterances that are not recognized by the machine learning model (e.g., according to some configurable threshold) are then identified. Using a clustering algorithm, one or more of the identified utterances are then processed into a grouping. Information identifying a topic associated with the grouping is then received and, in response, the machine learning model is updated to include the topic.

Authoring content for a conversational bot

Growing community of inventors

Everett, MA, United States of America

Maria C Moya