Verizon Services Corporation

Verizon Laboratories Inc.

Margaret Malagon

Douglas Reynold Jones

Gregory Wayne Cermak

Timothy Wayne Schmidt

William David Goodman

Michael Alan Weintraub

Robert Edward Opaluch

Robert A Virzi

Piotr Boni

Edward M Eggerl

William E Garrett, Jr

Allison Jaynes

Joanne Snare LaCourse

Eric Andrew Goodheart

Aaron Joseph Dagen

Rebecca S Burd

Gregory Keith Evans

James Francis Sorce

Sandra Kelly Teare

Elizabeth Louise Fuller

David Anthony Fay

Beth Shelley Davis

Dermot Anthony Murray

Ann Wander Shaub

Veronica Ann Cartier

Sundar Rajan Padmanabhan

Ravi Narayan

James A Manuel

Jerome Joseph Lanni

Srinvas Reddy Karra

A service is provided to cell phone subscribers to improve reachability. A home location register node maintains state information on a subscriber's cell phone status. Cell phone status information includes: off; on, registered and available to receive calls; on, registered but busy participating in an ongoing call; on, registered but temporarily unavailable; and on, registered but unattended. Temporarily unavailable is further qualified: poor reception location, high interference, cell throughput saturation, intentional user disposition. Long term unavailability may also be inferred and indicated depending on the device and/or system status. When a call to a subscriber's cell phone cannot be completed or is not answered, the service annunciates the reason to the calling party. The calling party can then make a more informed decision as to when to reattempt the call and is more likely to reattempt the call. The service is provided in conjunction with call forwarding to landlines phones and/or voicemail.

Presence lite

In one of many possible embodiments, a system includes a monitoring portal configured to receive state information descriptive of usage of a plurality of communication services provided on a plurality of communication networks of different types and to make the state information available to a subscriber of the plurality of communication services, in substantially real time.

Monitoring portal systems and methods

An Advanced Intelligent Network architecture is used by a first telecommunications service provider having an operator services switch to provide enhanced call processing for operator services calls. The calls received at the operator services switch originate from a second telecommunications service provider, and the first telecommunications service provider provides custom services to the subscribers of the second telecommunication service provider. A call received at the operator services switch triggers the switch to query a control point for instructions, which in turn may query an external service parameter database. The control point instructs the switch to temporarily connect the caller to a peripheral resource providing a custom branding announcement to the caller and a menu of options from which the caller may select popular destinations. After provision of the custom branding announcement and menu, the call to the intelligent peripheral is released and the caller is routed to the appropriate service, which can be a directory assistance service.

Operator services customization with advanced intelligent network integration of a profile database

A control resource, such as a service control point, causes a telephone network to route calls, initiated by an explicit request for operator service, to a front-end automation platform. The platform provides an announcement, typically in the form of a menu identifying available services. If the platform receives a signal from a caller selecting one of the services, the platform converts the call from an operator service call to a type of call associated with the selected service. The network then routes the call as converted, through the network to a predetermined resource for providing the selected service. The menu announcement and service selection processing with subsequent call conversion help take as many operator service calls as possible away from the operator switch and instead route many calls directly to the appropriate department, emergency destination or automated resource.

Intelligent routing to automate handling of operator-requested calls

Growing community of inventors

Gulph Mills, PA, United States of America

Margaret Malagon