Allstate Insurance Company

Margaret K Striebich

John P Kelsh

Sean Michael Beavers

Christopher Paul Gutsell

Cheryl Lewis

John S Parkinson

Nicolette De Guia

Ryan Mark Briggs

Mark E Faga

Methods, computer-readable media, software, and apparatuses may assist a consumer in keeping to their preferred privacy preferences when making a purchase online. Differences between the privacy policy of a vender and the privacy preferences of the consumer may be output for display to the consumer, along with alternative vendor recommendations, including vendors having privacy policies more closely match with the privacy preferences of the consumer.

Privacy scout

A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device at the location of the property may be used to transmit video of the property to an adjuster, and to receive video and audio communications from the adjuster. The adjuster may be selected from a queue based on time waiting in the queue and/or a number of other statistics and attributes of the adjuster. The adjuster may converse with an owner of the property and capture video of the property in order to make an appraisal or determine the infeasibility of remote appraisal and the need to instruct another adjuster to perform a physical inspection.

Virtual collaboration

A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device may be used to conduct bilateral communication between a client and an agent for evaluating property. The communications may comprise methods and systems for reconnecting using login-free connections, and may further comprise methods and systems for determining that wait times exceed a threshold wait time and presenting the client an option to receive a call back.

Bilateral communication in a login-free environment

A method, medium, and apparatus for allowing evaluation of property, such as damaged property, remotely and efficiently. A mobile computing device may be used to conduct bilateral communication between a client and an agent for evaluating property. The communications may comprise methods and systems for reconnecting using login-free connections, and may further comprise methods and systems for call degradation handling that prioritizes client communication in the event of connection issues.

An enhanced roadside assistance system may modify service provider role assignments in roadside assistance accounts. The system may be configured to modify a service provider role assignment associated with a roadside assistance account by assigning a service provider role to each of a plurality of service providers. The system may receive a service request from a roadside assistance device for an individual associated with a vehicle. The system may identify one or more of the service providers offering a type of service indicated by the service request. Based on the service provider role assignment, the system may transmit a notification of the service request to at least one of a plurality of computing devices associated with one of the service providers. The system may receive a response comprising one or more discounts and transmit the response to the roadside assistance device for presentation to the individual.

Growing community of inventors

Jacksonville Beach, FL, United States of America

Margaret K Striebich