Bank of America Corporation

Margaret A Huggins

Marc Lance Warshawsky

Douglas Gerard Brown

Techniques for supporting a mobile financial service that enables a customers to enroll the customer's mobile phone number and register accounts are disclosed. A persistent authentication request is received from a customer, and the customer is authenticated based on authentication information provided by the customer. The customer enters a device identification of the communication device so that the device identification is registered and linked to the customer's profile. When the customer requests non-actionable information (e.g., account balance and transaction history information) by calling a customer service center with a registered communication device, the calling identification is provided to the customer service center by the incoming call. The customer service determines whether the calling identification corresponds to a registered number. If so, the customer service center provides the requested non-actionable information to the communication device without further authentication.

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Charlotte, NC, United States of America

Margaret A Huggins