Sap Se

Sap Ag

Marc-Oliver Klein

Dennis Landscheidt

Yong Wu

Feng Li

Hongbo Ma

Xuan Yang Dai

Described herein is a social media engagement engine. In accordance with another aspect of the framework, a social media message from a person (e.g., customer, prospect) is received via a social media data connector plugged into a social media interface. The social media message may be analyzed to generate processed data. At least one predefined rule is identified based on the processed data. The framework then facilitates engagement with the person according to the predefined rule.

Social media engagement engine

A method for predictive network congestion control may include receiving network traffic data of a network. The network traffic data may be indicative of a current level of use or the network. A predicted future level of use at the location of the network may be identified based on the received network traffic data and based on past network traffic data for the location of the network. A recommendation to alter the future level of use for the location may be generated. The recommendation may include a type of alert to transmit to devices of users in the location of the network. The recommendation may be transmitted to a network policy management server of the network.

System and method for predictive network congestion control

A computer-implemented method for processing options requests includes: storing, in a first system, static information regarding subscriptions by customers, the static information including at least customer names and product identifiers; storing, in a second system separate from the first system, flexible information regarding the subscriptions including at least activated options; and processing requests from the customers regarding options in the second system, wherein the first system and the static information are not used in processing the requests.

Growing community of inventors

Mannheim, Germany

Marc-Oliver Klein