Comverse, Inc.

Marc J Neuberger

Erin M Panttaja

Daniel L Franklin

Larwrence A Denenberg

Stephen P Gildea

Daniel E Ottenheimer

An interactive voice response system has speak-ahead capabilities similar to type-ahead IVR systems by determining multi-level grammars for responses. Preferably, an existing IVR application is processed automatically to generate a multi-level grammar database that can then be used in recognizing multi-level responses by a user.

Menu-based, speech actuated system with speak-ahead capability

Method and apparatus are provided for generating a prompt stream in a telephony system. At least one voice prompt associated with at least one audio stream to be played to a user of the telephony system is inserted into the prompt stream. Also inserted into the prompt stream is at least one active prompt associated with computer program instructions to be executed when the prompt stream is processed. Also provided are method and apparatus for processing the prompt stream. The at least one audio stream associated with the at least one voice prompt is played to the user, and the computer program instructions associated with the at least one active prompt are executed.

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Arlington, MA, United States of America

Marc J Neuberger