Securus Technologies, Inc.

Evercom Systems, Inc.

Marc Hite

Luke Keiser

Richard Falcone

Michelle L Polozola

Randy Hoffman

Robert Mudd

Jimmie Jones, Jr

Lee R Johnson

Rajesh R Hingoranee

Veronica Martinez

Timothy J Murphy

Robert L Rae

Bruce Cooper

Anthony Hershberger

Michelle L Davis

Paula Jourde

Systems and methods for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility ('CEF'). A campaign-triggering event is detected, which triggers contact of prospective third-party ('3-party') payers for a resident of a CEF in order to encourage such prospective 3-party payers to establish 3-party payment accounts for the resident. In this manner, the prospective 3-party payers are proactively contacted prior to an expected future demand for service by the resident. A method thus comprises identifying at least one prospective third-party payer for a resident of a controlled-environment facility, and proactively contacting the identified at least one prospective third-party payer prior to demand for service by the resident to encourage the identified at least one prospective third-party payer to establish a third-party payment account for payment for future service expected for the resident.

System and method for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility

Dissemination of information from a controlled environment facility employs facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party and/or professionals associated with the facility in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information to appropriate professionals at the time of intake of a new resident. The invention may conduct a reverse auction among professionals offering a particular good or service, manage information related to providers of services or goods for residents of a facility, provide an outside party this information including results of a reverse auction, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.

Systems and methods for management and dissemination of information from a controlled environment facility

Disclosed are systems and methods which provide techniques providing account setup, management and transaction authorization determinations in real-time using transaction interrupt messaging. Embodiments preferably take into consideration the quality of one or more parties to the transaction and the means by which charges may be rendered to them when making account setup, management, and/or transaction authorization determinations. Accordingly, transactions, such as collect calls, meeting at least some minimal risk threshold may be completed on a first call attempt, even where a pre-arranged billing agreement or other business relationship is not previously in place.

Systems and methods for account establishment and transaction management

Systems and methods for account management using interrupt messaging

Systems and methods for the dissemination of information from a controlled environment facility employ facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information in response to the call manager recognizing that a call is a first call by a resident, or a first call to a particular telephone number by a resident. The invention may manage information related to providers of services or goods for residents of a facility, provide an outside party this information, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.

Disclosed are systems and methods which provide intelligent queuing with respect to processing transaction records. According to one embodiment, transaction records, such as collect calling records, are initially processed to a point that they are ready for release to an appropriate third party for further processing, billing, and/or collection, and are submitted to a queue. Queued transaction records preferably have initial queuing period information associated therewith. Embodiments dynamically change such queuing period information while a transaction record is pending in the queue, such as based upon further intelligence collected with respect to the party to the transaction, based upon subsequent transaction behavior, etcetera.

Intelligent queuing of transaction records

Systems and methods for account establishment and transaction management using interrupt messaging

Growing community of inventors

Plano, TX, United States of America

Marc Hite