Koninklijke Philips Corporation N.v.

Marc André Peters

Mauro Barbieri

Johannes Henricus Maria Korst

Qi Gao

Serverius Petrus Paulus Pronk

Eugene Alekseyevich Ivanov

Jurgen Jan Rusch

Milosh Stolikj

Bart Albertus Gerardus Van Der Velden

A method () of automated identification of one or more malfunction areas of a set (S) of malfunction areas for a service case in which a medical device () is serviced includes: generating an output probability vector () of probabilities for the set of malfunction areas of the medical device by operations including applying at least one classifier () to at least one of () text descriptions of parts ordered for the service case and/or () a text description of the service case; and displaying a list () of one or more most probable malfunction areas for the service case wherein the one or more most probable malfunction areas are the one or more most malfunction areas of the set of malfunction areas having highest probability in the output probability vector.

System and method for automated or semi-automated identification of malfunction area(s) for maintenance cases

An apparatus () for navigating a hierarchical electronic questionnaire () includes at least one electronic processor () programmed to: provide () a user interface (UI) () via which: at least a portion of the hierarchical electronic questionnaire is presented on a display device () represented as a tree-based questionnaire map () with a plurality of nodes () connected by a plurality of branches (), the nodes of the plurality of nodes corresponding to questions; a user input is received, via at least one user input device (), indicative of a selection of at least one of the nodes; and the question corresponding to the selected node is displayed and a user input indicative of an answer to the question corresponding to the selected node is received via the at least one user input device; and populate () one or more nodes other than the selected node based on the selected node and/or the answer to the question corresponding to the selected node.

Two-dimensional embedding of a hierarchical menu for easy navigation

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Veldhoven, Netherlands

Marc André Peters