Mobile Iron, Inc.

Medallia, Inc.

Ivanti, Inc.

Mansu Kim

Suresh Kumar Batchu

Joshua Sirota

Benjamin Markines

Dasol Kim

Sudheer Babu Chittireddy

Tom Chang

Benjamin Chokchai Markines

Sudheer Banu Chittireddy

Embodiments discussed herein refer to systems and methods for chatbot interactions. When chatbot derived interactions are detected, the system can prevent those interactions from being further processed. This can be performed by an analysis system operative to engage in a dialog with customers. The system can manage a dialog with a first customer and evaluate the dialog to determine whether any interactions or responses are associated with a chatbot or a human. Interactions or responses determined be associated with a chatbot are dropped and not permitted to be further processed by the analysis system.

Systems and methods for managing bot-generated interactions

In an embodiment, a method for secure messaging integration with message apps includes identifying a trigger event within a default messaging channel established between a message aggregator and a messaging application executing at a client device. In response to the trigger event, the method sends to the client device over the default messaging channel, access data usable to access a secure channel established between the message aggregator and the client device. The access data is presented within the messaging application and communications over the secure channel are not visible to the default messaging channel.

Secure messaging integration with messaging applications

Content delivery optimization and recommendation is disclosed. A manner of delivering a content object to a mobile device may be determined at least in part by applying a behavior model associated with a user of the mobile device to attributes associated with the content object. The behavior model may be generated based at least in part on observed activities of the user. The content object is provided to the mobile device in the determined manner.

Content delivery optimization

Techniques to manage mobile devices are disclosed. In various embodiments, a request to perform a management action with respect to a mobile device is received from a mobile device management (MDM) authority. A scope of authority of the MDM authority with respect to the mobile device is determined. The management action is caused to be performed with respect to the mobile device based at least in part on the determined scope of authority of the MDM authority with respect to the mobile device.

Mobile device management broker

Conversing across fragmented messaging services based on a discussion topic is disclosed. In an embodiment, a method includes receiving, via a first messaging channel and at a message aggregator, a first message from a first messaging service. The first message is sent by a first user. The method includes sending the first message to a second user via a second messaging channel, then receiving, via the second messaging channel and at the message aggregator, a second message. The second message is sent by the second user. In response to a request from the first user to continue a conversation via a second messaging service, the method opens a third messaging channel to the second messaging service. The third messaging channel is associated with an account of the first user on the second messaging service. The method includes sending the second message via the third messaging channel to the second user.

Method and system to converse across fragmented messaging services based on discussion topics

Techniques to manage applications, such as mobile apps, across multiple management domains are disclosed. In various embodiments, a set of one or more application management policies to be enforced with respect to a mobile device is received from a management entity to which a scope of authority to manage applications with respect to the mobile device has been delegated. A management agent on the mobile device is used to enforce the one or more application management policies with respect to applications and application data that are within the scope of authority delegated to the management entity.

Managing applications across multiple management domains

Techniques to establish a communication system between an administrative node, such as a remote help desk, and an instance of a managed mobile app running on a mobile device are disclosed. In various embodiments, an indication is received to establish a help desk session associated with a mobile device. A help desk library embedded in mobile app code comprising a managed mobile app installed on the mobile device is used to provide the help desk session. The help desk library is configured to provide in real time to a help desk system external to the mobile device mobile app data associated with the managed mobile app while the managed mobile app is running on the mobile device.

Application help desk

A mobile device traffic splicer is disclosed. In various embodiments, a network communication associated with a destination is received from a mobile device. A stored routing data associated with the mobile device is used to determine, based at least in part on the destination, to redirect the network communication to a proxy associated with the destination. The network communication is sent to the proxy associated with the destination. In various embodiments, one or both of metering network traffic by destination and/or domain and filtering network communications and/or portions thereof based on the destination and/or domain may be performed.

Mobile device traffic splitter

Techniques of the present disclosure register a device to a mobile device management (MDM) network to enable access of the MDM network. In some embodiments, a registration service receives a request to register a device as a device managed by an enterprise associated with the registration service. In response, the registration service sends a response redirecting the device to authenticate via an authentication service, where the device is configured via an authentication profile to authenticate via the authentication service. The device sends a token issued by the authentication service of the enterprise. The registration service provides access to the registration service based the received token, including by allowing the registration service to be used to register the device as a device managed at least in part by the enterprise. The present techniques improve security of communications by registering a device without requiring input of sensitive authentication information.

Mobile device management registration

Location, time, and other contextual mobile application policies are disclosed. Access state information associated with a managed set of applications may be determined based at least in part on environmental context data associated with a mobile device and one or more contextual policies associated with the managed set of applications. The access state information may be provided to at least one application included in the managed set of applications, wherein at least one application in the managed set of applications is configured to use the access state information to regulate use of the application in a manner required by the one or more contextual policies.

Location and time based mobile app policies

Embodiments of the present application relate to a method, apparatus, and system for enrolling a mobile device with an enterprise network. The method includes receiving, from a mobile device, a request to access an enrollment address. In response to receiving the request to access the enrollment address, determining whether the mobile device is pre-enrolled with the enterprise network, and in the event that the mobile device from which the request to access the enrollment address is received corresponds to the mobile device that is pre-enrolled with the enterprise network, pushing user-specific settings to the mobile device.

Growing community of inventors

Cupertino, CA, United States of America

Mansu Kim