8x8, Inc.

Truemetrics LLC

Talkcycle LLC

Ykk Corporation

Mansour Salame

Robert Townsend

Richard Southwick

William James Fernandez

Péricles Pompermayer Gumerato

This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method involves presenting a frame on a user interface to present information in a selectable format. Another example method involves using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.

Networked contact center user interface approach

Predictive queue flushing for real-time synchronization of data sets between two data stores, comprising a data synchronization software module that interfaces with each data store, and uses a queue monitor to record and store changes to data on each data store and calculate velocity and acceleration of event arrivals, and a policy manager to manage synchronization, and a query generator to incorporate policies from the policy manager and measurements from the queue monitor to direct the data synchronization software module, flushing the change queue in accordance with the established synchronization policy, yielding synchronized shared data sets.

Predictive and adaptive queue flushing for real-time data reconciliation between local and remote databases

A system for automated testing of functionally complex systems, comprising a test manager, a test execution module, and a correlation engine, is disclosed. The test manager module causes tests to be executed by the test execution engine, and on detection of an anomalous test result, the test manager module at least causes additional testing to be performed and causes the correlation engine module to analyze the results of at least some of the additional testing in order to isolate at least one component exhibiting anomalous behavior.

System and methods for automated testing of functionally complex systems

Real-time synchronization of data between disparate cloud data sources; local database receives data from various sources then supplies data to various destinations. A steady state database synchronization software module monitors local database for changes to data, reconciles any local change with changes to the same data in remote database, forwards reconciled data to a destination database, and monitors messages announcing that data in remote database has changed. Finally, the failsafe database synchronization software module polls the remote database periodically for changes, compares changes made to remote data and local data, outstanding changes are applied to local and remote databases as determined.

Real-time synchronization of data between disparate cloud data sources

This document is directed to, among other things, communication systems involving networked contact center interfaces. One example method includes presenting a frame on a user interface to present information in a selectable format. Another example method includes using a circuit device to detect selection of a frame as displayed and causing display of further graphical information in an un-selectable format.

A system for automated testing of functionally complex systems prior to placing them into production, comprising a test manager module operating on a server computer, a test data storage subsystem coupled to the test manager module and adapted to store at least test results, a test execution module operating on a server computer, and a test analysis module operating on a server computer and adapted to receive test data from the test data storage subsystem. The test manager module causes tests to be executed by the test execution engine, and on detection of an anomalous test result, the test manager module at least causes additional testing to be performed and causes the test analysis module to analyze the results of at least some of the additional testing in order to isolate at least one component exhibiting anomalous behavior.

This document discusses, among other things, a networked contact center that includes multiple platforms to host multiple tenants. Example embodiments include receiving a message associated with one of the tenants and identifying one or more of the platforms associated with the message. For some example embodiments, the networked contact center may allow the platform to access a data location that is both associated with the tenant and shared by two or more of the multiple tenants.

Networked contact center

This document discusses, among other things, a system and methods for a networked contact center user interface. In an example embodiment, a user interface associated with a networked contact center includes a frame to present information in a selectable format. Based on a selection associated with the information, the frame is to present further information in an un-selectable format.

Networked contact center user interface

A system for automated testing of functionally complex systems, comprising a test manager module operating on a server computer, a test data storage subsystem coupled to the test manager module and adapted to store at least test results, a test execution module operating on a server computer, and a test analysis module operating on a server computer and adapted to receive test data from the test data storage subsystem. The test manager module causes tests to be executed by the test execution engine, and on detection of an anomalous test result, the test manager module at least causes additional testing to be performed and causes the test analysis module to analyze the results of at least some of the additional testing in order to isolate at least one component exhibiting anomalous behavior.

Growing community of inventors

Atherton, CA, United States of America

Mansour Salame