Servicenow, Inc.

Microsoft Technology Licensing, LLC

Manojkumar Haridas Shende

Prabodh Saha

Michael V Sliger

Amit Kumar Mall

Thomas Dee McGuire

Venu Gopal Rao Vajjala

Venkata Satya Sai Rama Murthy Manda

Revanth Chowdary

William R Tipton

Garret Buban

Mazhar Naveed Mohammed

Derek Menzies

Alexander Petrov

Derek Cheng

James Aaron Holmes

Tirumala Reddy Annem

Kory V Gill

Matthew Kilbride

Jean-Remy Facq

Kevin Pickard

The present approach relates to systems and methods for facilitating run time predictions for cloud-computing automated tasks (e.g., automated tasks), and using the predicted run time to schedule resource locking. A predictive model may predict the automated task run time based on historical run time to completion, and the run time may be updated using machine learning. Resource lock schedules may be determined for a queue of automated tasks utilizing the resource based on the predicted run time for the various types of automated tasks. The predicted run time may be used to reserve a resource for the given duration, such that the resource is not available for use for another task.

Lock scheduling using machine learning

The present disclosure includes a feedback framework that receives feedback for a component of an information technology platform. The component includes the feedback framework, the information technology platform, a software application, a web browser, a client device, a client instance, or a virtual server. The feedback framework obtains context information associated with the feedback. The context information includes a system log, a screenshot, a web address of a web browser of the client device, version information, and/or the like. The feedback framework also determines an identity of the component by executing a handler. The feedback framework then determines a notification to send based on the identity of the component, and sends the notification with the feedback and the context information. In this manner, the feedback framework provides sufficient context information associated with the feedback to diagnose and address issues while delivering the feedback and context information quickly and efficiently.

Feedback framework

Provided are instance upgrade techniques useful for upgrading the software of an instance, such as in a multi-instance architecture. The techniques relate to facilitating efficient upgrades to the software of an instance by pausing workflow automations associated with the instances at non-critical stages before the upgrade begins and resuming the workflow automations after the upgrade is complete. The techniques may also include validation workflows to facilitate the upgrade and restart process.

Instance upgrade techniques

A system can include a processor configured to generate a query for a workflow results table, the query including query criteria to include records not having an associated child in the workflow results table and having a value indicating an unsuccessful status. The processor can be further configured to execute the query against the workflow results table to identify at least one activity record having a value indicating an unsuccessful status for the execution of at least one respective workflow activity. The processor can be further configured to generate a graph of workflow activity records between the at least one activity record and a root workflow activity record using context information associated with the workflow activity records. The processor can be further configured to determine an automated remedial action based on the graph of workflow activity records and to execute the remedial action.

System and method for workflow error handling

A system and method for providing file data, such as a set of files for updating a computer system, in a self-contained package, in which the package size is significantly reduced via delta compression. A build mechanism examines files to be distributed, and generates a self-contained package containing files and deltas. To this end, a directed graph is built from the sizes of the various base file and delta file possibilities, and a minimum spanning tree computation selects the files that result in the smallest package. A base file may have multiple deltas applied to synthesize multiple files, and any base file may itself have been previously synthesized from another base file and a delta. A client extraction mechanism, optionally provided with the package, works with the contents of the package as directed by a manifest to synthesize target files from the base files and the contained deltas.

System and method for intra-package delta compression of data

A system and method for managing the installation of files on a computing device are provided. A client computing device obtains installation information identifying a version of a baseline installation component stored on the client computing device. The installation information also includes an installation component delta patch that is merged with the baseline installation component to generate an updated installation component. The updated installation component is utilized to install one or more files on the client computing device. Upon completion of the installation, the updated installation component can be deleted.

System and method for updating installation components using an installation component delta patch in a networked environment

A system and method for improved software servicing by installation of an updated version is provided. Using branch versioning techniques that support multi-branch development and release versioning techniques that support multi-version development, an update package may include updated files for each branch or release version. The least possible version from the update package may be installed to minimize the risk for potential software bugs introduced by the high frequency of changes made to a higher version. Additionally, any fix installed on a target machine running a particular version may be migrated when updating the target machine to a new version without losing the fix and regressing the change. Such an update may be uninstalled by reverse migration of any fixes before uninstalling files from the version update.

Method and system for servicing software

Growing community of inventors

Redmond, WA, United States of America

Manojkumar Haridas Shende