Orange

Manoj Mourya

Subash Mandanapu

Ndiata Kalonji

Context based multi-model communication in customer service is disclosed. In one innovative aspect, an architecture is provided. The architecture includes an application configured to perform a plurality of sets of functions addressable through a function identifier. Included is a wrapper around the application operable to receive notifications from a plurality of remote locations to address one or more sets of functions via the function identifier. The wrapper is arranged to send to a remote server an application identifier associated with the application and device information, upon first execution of the application by the processor. The device information includes at least a device identifier in the network it is operating with. The wrapper executes the application following receipt of a first notification including the application identifier and the device identifier and executes a function of the application following receipt of a second notification including the application identifier and the function identifier.

Context based multi-model communication in customer service

The present system relates to a server for providing data connectivity in a packet mode communication network. The server has a processor arranged to receive, via a first brokerage control unit, a charging rule request to allow one or more communication devices in the communication network to exchange with an application server data charged under operator specific billing. The server determines availability of the operator specific billing based on network parameters and the charging rule request, and updates the database of a Policy and Charging Rules Function (PCRF) entity in the communication network based on available operator specific billing and an identifier for the application server, for subsequent charging of data exchanged with the application server at said available operator specific billing.

Method and system for dynamically allocating operator specific billing rules for data exchange by an application on a user equipment

In a telecommunication system, providing to a recipient end point a caller identification (CID) from a calling end point, the calling end point including a default CID and at least one additional CID. the method includes receiving a call setup message from the calling end point, the call setup message including the additional CID, allocating a temporary end point for the call, from a pool of available end points, sending contact data for the allocated temporary end point to the calling end point, processing a first call received from the calling end point to the temporary end point, processing a second call to the recipient end point using the additional CID as the calling CID, and joining the first and second calls to generate a call from the calling end point to the recipient end point.

Method to manage multiple caller identities in a telecommunication system

In a telecommunication system, providing to a recipient end point a caller identification (CID) from a calling end point, the calling end point including a default CID and at least one additional CID, the method includes receiving a call setup message from the calling end point, the call setup message including the additional CID, allocating a temporary end point for the call, from a pool of available end points, sending contact data for the allocated temporary end point to the calling end point, processing a first call received from the calling end point to the temporary end point, processing a second call to the recipient end point using the additional CID as the calling CID, and joining the first and second calls to generate a call from the calling end point to the recipient end point.

Growing community of inventors

Fremont, CA, United States of America

Manoj Mourya