Apptera Corporation

Mang Kang Yong

Leo Chiu

Sandy Chai-Jen Wang

John Robert LaBarge

Margaret Ann Boothroyd

Arumugam Appadurai

Cory Andrew Luellen

A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications thereof, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.

System for managing voice files of a voice prompt server

A voice application creation and deployment system includes a voice application server for creating and serving voice applications to clients over a communication network; at least one voice portal node having access to the communication network, the portal node for facilitating client interaction with the voice applications; and an inference engine executable from the application server. In a preferred embodiment the inference engine is called during one or more predetermined points of an ongoing voice interaction to decide whether an inference of client need can be made based on analysis of existing data related to the interaction during a pre-determined point in an active call flow of the served voice application, and if an inference is warranted, determines which inference dialog will be executed and inserted into the call flow.

Multi-platform capable inference engine and universal grammar language adapter for intelligent voice application execution

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Menlo Park, CA, United States of America

Mang Kang Yong