State Farm Mutual Automobile Insurance Company

Manali Desai

Michael Shawn Jacob

Leah Garcia

Oscar Allan Arulfo

Joshua Robert Brown

This disclosure provides systems for generating customized datasets. An example dataset generator mines contacts from multiple members of an enterprise, applies a pattern recognition process to determine attributes of the contacts aligned with objectives of the enterprise, stores the contacts and associated attributes in a relational data structure, and through a machine learning process, generates a customized contact dataset of the contacts with attributes relevant to a user request, an event, or a notification received. The example dataset generator may also generate an action steps dataset for the user. The dataset generator may aggregate contacts from calls, chats, emails, SMS messages, and video feeds of an enterprise, apply a pattern recognition process to determine attributes of the contacts, and through a machine learning process, partition and distribute the contacts and associated action steps on respective dashboards of multiple customer service representatives of the enterprise.

Systems for generating customized datasets

A task management platform generates an interactive display tasks based on multi-team activity data of different geographic locations across a plurality of distributed guided user interfaces (GUIs). Additionally the task management platform uses a distributed machine-learning based system to determine a suggested task item for a remote team based on multi-team activity data of different geographic locations.

Growing community of inventors

Bloomington, IL, United States of America

Manali Desai