Jpmorgan Chase Bank, N.a.

Mamta Ossan

Richard H Hogrogian

Ryan Andrew Schlosser

Michael Geller

Leepika Dhillon

A method and system facilitate scheduling of a response to a text directed to a landline by maintaining a registration of a handler system with a text hub, wherein the text hub intercepts text messages forwarded through a mobile carrier to multiple dedicated landlines. A message router of the registered handler system identifies the destination landline and routes the text message to a call center server system based on the identified destination landline. The method additionally includes processing the text message at the call center server utilizing a text processor. The text processor identifies a text sender, schedules a follow-up communication at a follow-up time, and queues the text message and scheduled follow-up.

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Lawrenceville, NJ, United States of America

Mamta Ossan