Bank of America Corporation

Malini Petersen

Stephen Thomas Shannon

Richard M Korzenko

Shola L Oni

Courtney Lee Prior

Robert J Graulich

Lea Marie Souther

Embodiments of the present invention provide a system for real-time generation of tailored recommendations associated with client interactions. The system is configured to identify an interaction associated with an associate, extract information of a user associated with the interaction, transfer the extracted information to an associate device, transmit first set of control signals to the associate device, wherein the first set of control signals cause a graphical user interface of the associate device to display the extracted information to the associate, identify a type of the interaction, generate topics associated with the interaction based on the type of the interaction, transfer the topics to the associate device, and transmit a second set of control signals to the associate device, wherein the second set of control signals cause the graphical user interface of the associate device to display the one or more topics to the associate.

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New York, NY, United States of America

Malini Petersen