Canon Kabushiki Kaisha

Makoto Kawashima

Shinichi Nakamura

Hiroyuki Hara

Kojiro Katayama

Junichi Hirose

Kazushi Ohmori

Kazushi Omori

A remote site managing system for centrally managing computers and peripheral devices of a customer, is provided. In the event that there is trouble with equipment in the office to be serviced, and a customer in the office notifies the maintenance service company of the trouble by telephone (i.e., a center call), the remote site managing system deals with the trouble in an appropriate manner, and dispatches maintenance (either dispatching service personnel or commissioning the maintenance to another service company) in a smooth manner.

Remote site managing system for centrally managing computers and peripheral devices

The information processing apparatus of the present invention comprises alarm means for informing an alarm to expedite the delivery of an expendable to a communication address assigned to a person in charge of distribution, in response, after the instruction for delivery according to the information on the expendable of predetermined type included in the inventory absence information received from a user base side and information for specifying the user, to reception of information indicating a decrease or absence of the inventory of the expendable of the predetermined type.

Information processing apparatus, management control method, computer program and memory medium

A remote site managing system manages, in a unified fashion, computers and peripheral devices installed at a customer site. The remote site managing system automatically receives information indicating a failure which has occurred or indicating a high possibility that a failure will occur in some of PC/servers or peripheral devices installed in a customer's office and provides maintenance services without causing a customer to be concerned about anything. Furthermore, transmission of a request to a maintenance service company and reception of a service operation report from the service company are performed by the remote site managing system in an unified fashion.

Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device

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Kanagawa, Japan

Makoto Kawashima