Csc Holdings, LLC

Mahesh Singh

Rajesh Khandelwal

Shashank Somal

Christopher Bhim

Kathleen Ziet

Systems, methods, and apparatuses disclosed herein can receive an inquiry from a subscriber of a service that describes a symptom of an impairment within the service provider network that is being experienced by the subscriber which is causing the service to not perform as expected. These systems, methods, and apparatuses can identify a symptom indicator from among multiple symptom indicators that corresponds, or most closely corresponds, to the symptom that is described by the subscriber. Thereafter, these systems, methods, and apparatuses can identify a remediation action from among multiple remediation actions that corresponds to the symptom indicator. In some situations, these systems, methods, and apparatuses can perform the remediation action to diagnose and/or to remedy the impairment within the service provider network.

Growing community of inventors

Roslyn Heights, NY, United States of America

Mahesh Singh