Salesforce Com, Inc.

Madeleine Mary Gill

Wenhao Liu

Percy Dara Mehta

Alexis Roos

Noah William Burbank

Rohit Deshpande

Shardul Vikram

Robert Christopher Ames

Damien Joly

Joseph Gerald Keller

William Christopher Fama Roller

Wing Hing Ku

Madhav Vaidyanathan

Alex Michael Noe

Janelle Wen Hui Teng

Sammy Adnan Nammari

Abraham Dio Suharli

Ascander Dost

Shuvajit Das

Nelson Esteban Acevedo

Oliver Qian Tang

Sandeep Raju Prabhakar

Bhaskar Garg

Xu Yang

A system and corresponding method are provided for monitoring access of shared material stored in a system storage. The system includes a memory containing machine readable medium storing machine executable code and one or more processors coupled to the memory. The one or more processors are configurable to execute the machine executable code to cause the one or more processors to: receive an instruction to generate a plurality of messages, each message for providing a respective recipient with access to the shared material; for each message, generate a respective link to the shared material, wherein the respective link is unique and associated with the particular message; and monitor access to the shared material by each message recipient via the respective unique link.

Monitoring access of a shared material via unique links

Methods, systems, and devices for analyzing communication messages (e.g., emails) and selecting corresponding actions are described. In some database systems, a user may receive multiple messages at a user device. To efficiently determine responses to these messages, the user device may send the messages to a backend server for analysis. The server may perform natural language processing (NLP) to classify the message with one or more binary classifications and may extract metadata from each message. Based on the classifications and the metadata, the server may determine one or more actions the user device may perform to respond to each message. The server may send instructions to the user device indicating the suggested actions, and the user device may display these actions as options to a user. Additionally, the user device may use the classifications and metadata to automatically generate one or more communication templates in response to the message.

Action response selection based on communication message analysis

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Madeleine Mary Gill