Palantir Technologies Inc.

Mackenzie Bohannon

Ankit Shankar

Casey Patton

Anshuman Prasad

Rahij Ramsharan

Thomas Mathew

Arjun Mathur

Andrew Ash

Andy Chen

Mitchell Skiles

Sri Krishna Vempati

Jonathan Victor

Christopher Wynnyk

Samuel Sinensky

Joanna Peller

Nikhil Taneja

Christopher Rogers

Scott Adams

Ryan Norris

Vinoo Ganesh

Anuraag Bahl

Aydin Keskin

A system for troubleshooting network problems is disclosed. A model can use demographic information, network usage information, and network membership information to determine an importance of a problem. The importance of the problem for the user who reported the problem, a number of other users affected by the problem, and the importance of the problem to the other users can be used to determine a priority for resolving the problem. Before and after a work order is executed to resolve the problem, network metrics can be gathered, including aggregate network metrics, and automatically presented in various user interfaces. The analysis of the metrics can be used to update a database of which work orders are assigned in response to which problems.

Computer network troubleshooting

Growing community of inventors

San Rafael, CA, United States of America

Mackenzie Bohannon