Ncr Corporation

Avaya Technology LLC

Luo-Jen Chiang

Karen A Papierniak

James E Thaisz

Robert L Townsend

Anjali M Diwekar

Eugene M Betz

Taryn Moody

Anwar A Siddiqui

Anthony H Chien

Mahesh P Vannavada

Frank Lou

Paresh B Shah

Susan L Woodford

The present invention is called a document customizer. The document customizer captures and records changes made to an electronic and/or physical footprint of a data warehouse engagement by a knowledgeable field practitioner. The document customizer starts with a 'system-of-record' document which defines the starting system parameters of the data warehouse, as initially delivered to the customer (i.e., Logical Data Model, Physical Data Model, Metadata and system configuration templates). The document customizer allows the practitioner to archive and document the modifications made to the system-of-record and creates an on-line environment to document and time-stamp the modifications made to the data warehouse. The document customizer then creates a 'current' system-of-record document. Provisions are included to make additions and modifications to the (new) current document to allow text comments and notes to be input.

Method of generating user customized document incorporating at least a portion of discovery information recorded in the system of record database in data warehouse environment

A computer system that supports and analyzes Internet and/or electronic commerce data includes at least one user station transmitting a user request, and at least one Internet server, connectable to the user station, and providing the user station access to external data sources. The computer system also includes at least one data collection and analysis system. The data collection and analysis system includes at least one analysis module performing statistical and analytical analysis of the Internet and/or electronic commerce data for use by a user in performing one or more business decisions, and at least one Internet and/or electronic commerce data warehouse which is responsively connected to the analysis module and separated from external systems. The data warehouse receives the Internet and/or electronic commerce data, and provides access to the Internet and/or electronic commerce data by the user. The data collection and analysis system also includes at least one data mapping module which searches, collects and transforms the Internet and/or electronic commerce data, and transmits the same to the data warehouse for storage.

Computer architecture and method for supporting and analyzing electronic commerce over the world wide web for commerce service providers and/or internet service providers

A method and apparatus are disclosed for using an optical disk as a primary server in a network in order to reduce network access time and network traffic. According to the method, at least one optical disk is placed in a device which is connected to the network. Appropriate information from a server on the network is copied onto the optical disk so that the information on the optical disk may be accessed without directly accessing the server. The device may include a read-only optical drive, or a rewritable optical drive. The device may function cooperatively with a standard web server in order to perform backup functions.

Web-on-cd

Conventionally, a web site stores Internet data indicating file access status for the files that have been accessed in response to requests from web browsers. Unfortunately, the Internet data are kept as a set of separate and non-correlated data records that are chronologically arranged according to the times at which the requests have been received and processed. Consequently, the Internet data are not arranged meaningful to management and business operation. The present invention is able to correlate web page files (HTML, SHTML, DHTML, or CGI files) with individual users. The present invention is also able to correlate web page files with user sessions during which users perform their business transactions over the Internet.

Method and apparatus for forming user sessions and presenting internet data according to the user sessions

A unique method and apparatus for a dynamic rate, differential class-based quality of service agent for a communication network that provides a quality of service guarantee by taking into account the existing state of the network and user-defined classes of service is provided. A flexible quality of service agent, separate from the control plane which contains call processing and network management, is provided which optimizes network performance by minimizing the amount of information transmitted over the network to set-up a call and media negotiation, implements admission control to maintain the quality of the ongoing calls and administers the system wide quality of service by providing instantaneous feedback on the current state of the system/network at both the transmitting and receiving end.

Dynamic-rate, differential class-based quality of service agent for internet protocol exchange systems

A computer system displays one or more multiple media variations of information presences with a substantially same view or different view(s) to different users. The computer system includes at least one storage storing one or more of the substantially same view, and at least one user computer transmitting a user request for receiving the view. The computer system also includes at least one server, connectable to the storage and the user's computer, assigning a user type to each user, initializing the view on at least one information source, establishing for each user at least one media variation, and transmitting to each user the view responsive to a user request, the user type, and the at least one media variation. A method and computer memory product are also provided.

Computer system and computer implemented method for translation of information into multiple media variations

A computer system provides synchronizating of multiple simultaneous information presences with different views. The computer system includes at least one storage storing the different views, and at least one user computer transmitting a user request for receiving at least one of the different views. The computer system also includes at least one server, connectable to the storage and the user computer. The computer system initializes the different views on at least one information source, establishes at least one relationship between the different views, assigns a user type and at least one of the different views to each user, and transmits to each user the at least one of the different views responsive to the user request, the user type, the at least one of the different views, and the relationship. A method and computer memory product are also provided.

Computer system and computer implemented method for synchronization of simultaneous web views

Conventionally, a web site stores Internet data indicating file access status for the files that have been accessed in response to requests from web browsers. Unfortunately, the Internet data are kept as a set of separate and non-correlated data records that are chronologically arranged according to the times at which the requests have been received and processed. Consequently, the Internet data are not arranged meaningful to management and business operation. The present invention correlates web page files (HTML, SHTML, DHTML, or CGI files) with other type files (GIF, JPEG, or AVI files), so that the Internet data can be presented in a format meaningful to management and business operation.

Method and apparatus for forming page map to present internet data meaningful to management and business operation

Currently, a web site stores Internet data indicating file access status for the files that have been accessed in response to requests from web browsers. Unfortunately, the Internet data are kept as a set of separate and non-correlated data records that are chronologically arranged according to the times at which the requests have been received and processed. Consequently, the Internet data are not arranged meaningful to management and business operation. The present invention correlates web page files (HTML, SHTML, DHTML, or CGI files) with subject areas (such as sports, news, entertainment, restaurant, shopping, computing, business, health, family, travel and weather). In this way, the Internet data are presented in a format meaningful to management and business operation.

Method and apparatus for forming subject (context) map and presenting Internet data according to the subject map

A computer system collects, analyzes and/or transforms Internet and/or electronic commerce data of service providers. The Internet and/or electronic commerce data includes one or more of business operational data and network operational data. The mapping system includes a database storing the Internet and/or electronic commerce data for interrogation by the CSP, and at least one computer station including data transformation and database load utilities. The computer station performs one or more of the functions: of transforming and organizing the business operational data; analyzing, and organizing the web server operational data pertaining to web page requests, accesses, and browsing into the format suitable to be loaded into said database; analyzing and organizing the Internet operational data pertaining to network sessions and accesses; correlating the network sessions, and authorization and application access data to customers; creating directories of applications; translating raw system data pertaining to Internet and/or electronic commerce applications into a business context; and correlating the business operational data and the network operational data into one or more datasets.

Computer architecture and method for collecting, analyzing and/or

A method of collecting subscriber specified information supports retrieval of information to analyze Internet and/or electronic commerce data over or from the World Wide Web for service providers using a computer. The method includes the steps of providing a customer with a questionnaire and/or forms to collect customer specific data, collecting the customer specific data, and parsing the customer specific data into environmental data and business data. The method also includes the steps of determining information source requirements (representing predetermined requirements) and optional decision support requirements (representing customer specified requirements), responsive to one or both of the environmental data and the business data, and determining core business rules and core data sources responsive to the information source requirements. The method also includes the steps of determining optional incremental business rules and optional incremental data sources responsive to the decision support requirements, and determining the information requiring retrieval to analyze the Internet and/or electronic commerce data over or from the World Wide Web utilizing the core business rules, the core data sources, the optional incremental business rules, and the optional incremental data sources.

Computer architecture and method for validating and collecting and

A system integrates data elements from an operational database of an Internet Service Provider (ISP) and Commerce Service Provider (CSP) into a predetermined format for supporting collection of the Internet and/or electronic commerce data. The system includes a database storing the electronic commerce data for interrogation by the ISP/CSP, a user station, and a design database. The design database includes a logical data model providing a description of the database facilitating the integration of the Internet and/or electronic commerce data and facilitating query and report access of the database. The design database also includes a formatted file library providing classifications including at least one of process characterizations, customer descriptions, preference determinations, and behavior patterns, the classifications being reusable for at least one of different technical processes and different customer problems. An optional a user interface is also provided which is capable of providing the functions of query access and report access of the design database.

Collection and integration of internet and electronic commerce data in a

A network management system includes a main network management station and a backup network management station. Different physical and logic addresses are assigned to the two stations. The data packet(s) containing network management information has/have the physical and logical addresses assigned to the main network management station. Thus, only the main network management station can receive the data packet(s) containing network management information when it is in a proper operational condition. When the main network management station is about to fail, a packet (or packets) containing operational status information is/are sent to the backup network management work station, via a network. Upon receiving the operational status information, the physical and logical addresses assigned to the backup network management work station is modified as the physical and logical addresses assigned to the main network management station. Thus, the backup network management station can receive the data packet(s) containing the network management information after the main network management station has failed.

Network management system extension

A network management system includes at least two network management stations. One of the stations is set as a main network management station, and the other is set as a backup network management station. The data packets are delivered to the two network management stations simultaneously. When the main network management station is in proper operational condition, it is set in an active mode by activating its IP and MAC addresses to the addresses that are assigned to it, and the backup network management station is set in an inactive mode by deactivating its IP and MAC addresses, so that only the main network management station can act upon the incoming data packets. When the main network management station is about to fail, the backup network station is set to the active mode by activating its IP and MAC addresses to the addresses that have been assigned to the main network management station, so that it can act upon the incoming data packets after the main network management station has failed.

Growing community of inventors

Freehold, NJ, United States of America

Luo-Jen Chiang