Servicenow, Inc.

Luke Andrew Kasper

Sreenevas Subramaniam

Cody Wolf

Evan Orgel

Ryan Craig Zulli

Séverin Launiau

Configuration item data from information technology resources of an air-gapped network are collected for an information technology configuration management database. The collected configuration item data is filtered using a specified item data property including by automatically identifying a collected information of interest about a discovered information technology asset among the collected configuration item data and irreversibly modifying the collected information of interest about the discovered information technology asset included in the collected configuration item data. Based on a type of content that has been modified in the collected information of interest, a new automatic rule indicating the type of content to be avoided during a future data collection is determined. At least a portion of the filtered collected configuration item data is stored on a portable physical storage medium within the air-gapped network.

Secure data collection from an air-gapped network

A computer program component configured to collect configuration item data from information technology resources of an air-gapped network for an information technology configuration management database is provided. Configuration item data collected from the information technology resources of the air-gapped network is obtained using the provided computer program component, wherein the obtained configuration item data is physically transferred between a device within the air-gapped network and a device outside the air-gapped network at least in part via a portable physical storage medium, and the collected configuration item data has been reviewed and filtered within the air-gapped network prior to being physically transferred via the portable physical storage medium. The obtained configuration item data is imported to the information technology configuration management database outside the air-gapped network. Information technology management services are provided for the air-gapped network using the imported configuration item data stored outside the air-gapped network.

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Lansdale, PA, United States of America

Luke Andrew Kasper