International Business Machines Corporation

Globalfoundries Inc.

Luis Alfonso Lastras-Montano

Michele M Franceschini

Livio B Soares

Tin Kam Ho

Ashish Jagmohan

Mark N Wegman

Patrick James Meaney

Oded Shmueli

John Peter Karidis

Mayank Sharma

Kyu-hyoun Kim

Eldee Stephens

Warren Edward Maule

Kevin Charles Gower

Charles Arthur Kilmer

Barry Marshall Trager

Hillery C Hunter

Kenneth Lee Wright

Eric Eugene Retter

Shmuel Winograd

Moinuddin K Qureshi

Thomas Mittelholzer

Bulent Abali

Timothy Jay Dell

Ibrahim M Elfadel

Sachindra Joshi

Michael Raymond Trombley

Sean A Wilner

Paul William Coteus

James A O'Connor

Jatin Ganhotra

Peter Anthony Franaszek

Ruchir Puri

Rajesh Ramkrishna Bordawekar

Vesselina K Papazova

Emrah Acar

Haifeng Qian

Luiz Carlos Alves

Judy S Johnson

Vinith Misra

Matthew Joseph Breitwisch

Robert H Bell, Jr

Michael Jay Shapiro

Piyush Chunilal Patel

David Michael Daly

John Thomas Richards

David Amid

Stefanie Ruth Chiras

Chulaka Gunasekara

David Boaz

Amir Kantor

Neil Rohit Mallinar

John Steven Dodson

Daniel Mark Dreps

Benjiman L Goodman

David Darden Chambliss

Robert Brett Tremaine

Joseph S Glider

Marc Avery Gollub

Louis Bennie Capps, Jr

Paul Allen Ganfield

David John Krolak

Roger W Cheek

Thomas J Dewkett

Cameron James Mcallister

William J Clarke

Hui Wan

Song Feng

William John Starke

Zhen Liu

Robert K Montoye

Viresh Paruthi

Naresh Nayar

Frank David Ferraiolo

John Alan Bivens

Vijayalakshmi Srinivasan

Robert G Farrell

Bipin Rajendran

Darren Lane Anand

Adam J McPadden

Pankaj Dhoolia

Alexey Y Lvov

Richard Nicholas

Jeffrey H Dreibelbis

Robert Leslie Yates

Gary S Ditlow

Danish Contractor

Joshua W Knight

Xiaodong Cui

Dean G Bair

Ali S El-Zein

Michael Ignatowski

Dinesh Raghu

Honghui Xia

Irving G Baysah

Ken Inoue

Qingzi Vera Liao

Robert J Shadowen

Kshitij P Fadnis

Daniel James Henderson

A method, computer system, and a computer program for conducting a conversational search. In one embodiment, the method includes monitoring a dialogue involving at least one user and capturing user utterances provided during the dialogue. These user utterances are then analyzed and classified according to the context of the dialogue. The dialogue is intervened upon the determination that a user needs additional information and/or upon execution of an action on behalf of the user and based on the plurality of user utterances and context. The Required information may be provided back to the user using Documentation Recommendation Module. The Documentation Recommendation Module determines a valid resource recommendation as determined by a combination of the context and a resource that includes additional information.

Techniques for predicting a personalized URL document to assist a conversation

Methods, systems, and computer program products for context-based response generation are provided herein. A method includes: obtaining conversation logs comprising agent responses matched to contexts and a set of designated responses that are not matched to the contexts; replacing at least a portion of the agent responses with the designated responses to form modified conversation logs; training a first model, using the modified conversation logs, to output a designated response in the set for a given context and a second model, using the historical conversation logs, to output one of the agent responses for a given context; identifying one or more new responses based at least in part on the output of the second machine learning model for a particular one of the contexts; and retraining the first machine learning model based at least in part on the one or more new responses.

Context-based response generation

Embodiments herein describe an automated process for identifying tasks that can be converted from primarily being driven by a human agent into bot-driven RPAs. This disclosure describes techniques for automatically generating RPAs by monitoring the actions of the agent and identifying corresponding events. These events can be performed on unstructured data sources and structured data sources. The events are clustered into different tasks where pattern detection techniques are used to identify common (or overlapping) events and causal relationships between the events. Using these causal relationships, the system can map events performed on unstructured data sources to events performed on structured data source. The system can then generate respective bot-RPAs for the tasks. The system can monitor, in real-time, data received from unstructured and/or structured data sources and when it identifies data for one of the bot-RPAs, automatically execute the RPA to perform the task.

Unstructured extensions to rpa

From metadata of a corpus of natural language text documents, a relativity matrix is constructed, a row-column intersection in the relativity matrix corresponding to a relationship between two instances of a type of metadata. An encoder model is trained, generating a trained encoder model, to compute an embedding corresponding to a token of a natural language text document within the corpus and the relativity matrix, the encoder model comprising a first encoder layer, the first encoder layer comprising a token embedding portion, a relativity embedding portion, a token self-attention portion, a metadata self-attention portion, and a fusion portion, the training comprising adjusting a set of parameters of the encoder model.

Transformer-based encoding incorporating metadata

Embodiments of the invention are directed to a computer-implemented method of responding to an inquiry received electronically at a synchronous conferencing system (SCS). A non-limiting example of the computer-implemented method includes, based at least in part on the inquiry, using a processor of the SCS to generate a script having one or more script computer instructions. The processor is used to execute the script computer instructions to generate script computer instruction results, wherein the script computer instruction results include inquiry response information that is responsive to the inquiry. Based at least in part on the inquiry and the inquiry response information, the processor is used to generate an inquiry response that is responsive to the inquiry.

Cognitively learning to generate scripts that simulate live-agent actions and responses in synchronous conferencing

Techniques facilitating interpretation of deep neural model based dialogue agents are provided. In one example, a computer-implemented method comprises extracting, by a device operatively coupled to a processor, features from a dialogue model independently from the dialogue model, the features comprising input features provided to the dialogue model and output features produced via the dialogue model in response to the input features, resulting in extracted features; and analyzing, by the device, a dialogue context associated with the extracted features by identifying pairwise interactions between respective ones of the extracted features.

Interpretation of deep neural model based dialogue agents

A method, apparatus, and system are provided for resolving conflicts between training data conflicts by retrieving independent training data sets, each comprising a plurality of intents and end-user utterances for use in training one or more classifiers to recognize a corresponding intent from one or more of the end-user utterances, providing a first test end-user utterance associated with a first intent from the first independent training data set to the one or more classifiers to select an output intent generated by the one or more classifiers; identifying a first conflict when the first intent does not match the output intent, and automatically generating, by the system, one or more conflict resolution recommendations for display and selection by an end user to resolve the first conflict.

Method, apparatus, and system for conflict detection and resolution for competing intent classifiers in modular conversation system

A computer-implemented method identifies one or more concepts from a document, wherein the document comprises information on completing a task. The method computes a relevance value of an utterance with respect to completing the task using the one or more identified concepts. The method removes the utterance from a dialog model to be used for completing the task when the relevance value of the utterance is below a given threshold value.

Adapting dialog models by relevance value for concepts to complete a task

A method and apparatus are provided for automatically generating and processing first and second concept vector sets extracted, respectively, from a first set of concept sequences and from a second, temporally separated, concept sequences by performing a natural language processing (NLP) analysis of the first concept vector set and second concept vector set to detect changes in the corpus over time by identifying changes for one or more concepts included in the first and/or second set of concept sequences.

Analyzing concepts over time

A computer-implemented method includes determining a current state and a current context of an environment in which an automated agent runs to execute a contingent plan. The state indicates that one or more fluents of a plurality of fluents are true, and the plurality of fluents are associated with a contingent problem solved by the contingent plan. The context describes values corresponding to the one or more fluents. An action is performed with respect to at least a subset of the context. A nondeterministic effect of the action on the environment is evaluated, using a computer processor. The state is updated based on the nondeterministic effect. The context is updated based on the nondeterministic effect.

Real-world execution of contingent plans

Embodiments relate to personalized low latency communications. A method may include receiving a description of content of a message, receiving recipient data corresponding to at least two possible recipients within a population of possible recipients, and selecting a relevant subpopulation of the population. The selecting may include, for each of the at least two possible recipients, ranking a strength of an indirect relationship between the description and the recipient data. The indirect relationship may be based on the description, the recipient data and at least one additional data source. The selecting may also include, for each of the at least two possible recipients, adding a possible recipient to the relevant subpopulation based on the ranking of the indirect relationship associated with the possible recipient. The method may further include initiating a two-way communication channel between a sender of the message and the relevant subpopulation.

Personalized low latency communication

A method and apparatus are provided for recommending concepts from a first concept set in response to user selection of a first concept Ci by performing a natural language processing (NLP) analysis comparison of vector representations of user concepts contained in written content authored by the user and candidate concepts in a first concept set to determine a similarity measure for each candidate concept, and to select therefrom one or more of the candidate concepts for display as recommended concepts which are related to the user concepts contained in written content authored by the user based on the similarity measure between each candidate concept and each user concept.

Content authoring

A domain-specific document is retrieved. The domain-specific document is related to the performance of a process in the domain and includes a plurality of document spans and a plurality of annotations that annotate the spans. A goal-based framework is generated from the domain-specific document. The generation is based on the plurality of annotations and based on the plurality of document spans. The goal-based framework includes entities and entity relationships related to performance of the process. The goal-based framework is transformed into a platform agnostic dialog model based on the entities and the entity relationships. At least one platform specific dialog model is provided to at least one automated response system based on the platform agnostic dialog model.

Assistant dialog model generation

According to one aspect of the present disclosure a method and technique for managing data transfer includes receiving and storing a plurality of different data patterns anticipated to be encountered by a processor unit of a data processing system corresponding to a particular application being processed. Responsive to receiving a read request for data, the requested data is read from a memory subsystem, and the read data is compared by the memory subsystem to the stored data patterns. Responsive to determining that the read data matches at least one of the stored data patterns, the memory subsystem replaces the matching read data with a pattern tag corresponding to the matching data pattern. The pattern tag is transmitted over a communication link in response to the request.

System, method and computer program product for data transfer management

Growing community of inventors

Cortlandt Manor, NY, United States of America

Luis Alfonso Lastras-Montano