Bank of America Corporation

Lucy M Lahera

Eric Dryer

Letishia Renee Hunt

Timothy Alan Mincey

A system includes a template database storing, for each of a plurality of predefined root causes, a corresponding correspondence template and response form template. Each root cause corresponds to a cause of an exception associated with an ATM. An automatic reconciliation tool determines a exception has occurred associated with a ATM. A set of exception parameters are determined associated with the exception. A party is determined at the service provider with which to correspond in or order to resolve the exception. A root cause of the exception is determined. A correspondence template and a response form template are identified for the determined root cause and used to generate correspondence which includes a description of the exception, instructions for actions to take, and a link configured to provide access to a response form. The response form includes fields for providing a response parameter.

Growing community of inventors

Tampa, FL, United States of America

Lucy M Lahera