Servicenow, Inc.

Luchuan Liu

Matthew David Lloyd

Antin Brucelee Selvaraj

Lifen Yan

Andrew Krier

The present disclosure is related to a case management application that may be utilized by a user to open a service case associated with a service event. The case management application may receive information associated with the service case and/or the user to provide a recommended action to address the service event. In some embodiments, the case management application may access a recommendation tool that includes a trend model that may be used by the case management application to determine the recommended action. A designer may be able to modify the recommendation tool and/or the trend model accessed by the case management application to adjust how the case management application determines a recommended action to provide to the user.

Growing community of inventors

Fremont, CA, United States of America

Luchuan Liu