Fmr Corp.

Teachers Insurance and Annuity Association of America

Teacher Insurance & Annuity Association of America

Louis Anthony Iannucci

Scott Matthew Blandford

William Val Arneth, Iii

Gary Robert Couture

Mathew Wade Pickering

Latrisha Devon Whitehead

Ethan Luke Michaud

Thomas Steven Joyce

Nathaniel John Bates

Matthew Maclean Bechard

Rafael Pedro Olaso

John C McDonough

Thiagarajan Saravanan

Michael P Amatucci

David M Ingham

Janusz M Juda

Jennifer D'awn Jeffress

LeeAnn Marie Flanagan

Elizabeth Anne MacDonald

Andrew Eugene Kettering

Christopher Joseph Heidenfelder

Jakkinpali Murty

Ryan Matthew Wiesman

Kristopher C Krug

Daniel Joseph Healy, Jr

Omar C Saxton

Kevin M McGill

Scott James Danesi

Eddie Gordon Finch, Jr

Devesh Patel

Troy Christopher Elliott

Zachary Franklin Shelton

James Ronald Hixon

Rajandra Laxman Kulkarni

Joseph Edward Hafeman

Mark Melfi

Carl Shippee

Anne-Marie G Tattan

Monica Chandra

Caroline M Moran

Deirdre M Quigley

Gavin E Wrenn

Lorcan B Kelly

John T Travers

Jean F Armstrong

Prabhu Purushothaman

Jennifer D'Awn Jeffress

Robert J Ronan

Peter E Kulis

Systems and methods for identifying failed customer experience in distributed computer systems. An example method comprises: receiving, by an application performance management (APM) server associated with a distributed computer system, an application layer message associated with a request originated by a client computer system responsive to an action by a user; identifying a failed customer experience error by analyzing the application layer message; and causing a first graph to be rendered by a graphical user interface in a visual association with a second graph representing a number of user login events grouped by a pre-defined period of time, wherein the first graph represents a number of identified failed customer experience errors grouped by the pre-defined period of time.

Identifying failed customer experience in distributed computer systems

Systems and methods for collecting client-side application performance monitoring (APM) information in distributed computer systems. An example method may comprise: inserting a script code fragment into an electronic document to be transmitted to a client computing device, wherein the script code fragment is to issue a request for loading an object from a second computer system, the request comprising at least one of: a parameter of a client browser executed by the client computing device, a parameter of an application being executed within the client browser, or a parameter of a current session of the client browser; and transmitting the electronic document to at least one of: the second computer system or the client computing device.

Collecting client-side application performance monitoring information

Systems and methods for identifying failed customer experience in distributed computer systems. An example method may comprise: receiving, by a processing device of a distributed computer system, a first application layer message associated with a request originated by a client computer system responsive to an action by a user, wherein the first application layer message comprises a transaction identifier identifying a sequence of messages originated by one or more components of the distributed computer system and associated with the request; identifying a pre-defined byte pattern comprised by the first application layer message; and identifying, based on the pre-defined byte pattern, at least one of: a system error associated with the transaction or an application error associated with the transaction.

Systems and methods for visualization of performance parameters of distributed computer systems. An example method may comprise: receiving data representing a geographic location of a client computer system issuing a plurality of requests to a server computer system, the data further comprising a plurality of values representing one or more parameters of request processing by the server computer system; and generating a sequence of video frames, each video frame of the sequence of video frames comprising a visual element of a pre-defined shape overlaid over a geographic map in a position corresponding to the geographic location of the client computer system, wherein a pre-defined attribute of the visual element visually represents one or more values of the plurality of values.

Visualization of performance parameters of distributed computer systems

Systems and methods for providing transaction identifiers for application performance management in distributed computer systems. An example method may comprise: receiving, by a first computer system, a first message; identifying, based on a pre-defined byte pattern, an incoming transaction identifier within the first message; responsive to failing to identify the incoming transaction identifier, generating a new transaction identifier; transmitting, to a second computer system, a second message associated with the first message, the second message comprising a transaction identifier provided by one of: the incoming transaction identifier or the new transaction identifier; and transmitting, to a third computer system, a third message representing a log record, the third message comprising the transaction identifier.

Providing transaction identifiers for application performance management in distributed computer systems

Methods and apparatus, including computer program products, for measuring how well interactive components of a service facility that are accessible to users through a communication network perform in serving users, the interactive components being a proper subset of all of the interactive components of the service facility, and using the results of the measuring to evaluate the performance of the service facility with respect to a target performance.

Measuring customer service levels

Dependents of benefit plan participants can be given access to personal information of a plan participant. The dependents, who are not existing users or members of the plan, can be allowed access to some or all of the personal information associated with the plan participant.

Method for establishing a person as a user in a system

Methods, systems, and apparatus, including computer program products, implementing techniques for receiving a first information related to a first transaction associated with a first user session with a multi-tier enterprise application, the first information including performance data that is representative of how well components in at least two tiers of the enterprise application perform in executing the first transaction; and determining based on the first information whether the first transaction is associated with a prioritized aspect of the enterprise application, and if so, taking an action based on the determining.

Enterprise application performance monitors

A method is provided for use in distributing information (e.g., World-Wide Web pages) using a computer. Based on a request (e.g., a URL-based request) for the information, a remote function call (e.g., an RPC call) is selected to direct to a source (e.g., an application server) of the information. A predefined set of multiple requests (e.g., for creating a &ldquo;frames&rdquo; display) may include the request. Based on the request, a data object (e.g., including a URL from the request) may be created, and the data object may be made available to the source of the information. The remote function call may be made across a function call bridge (e.g., formed by RPC client and server software). Static or dynamic data may be provided. An operating system function may be invoked.

Distributing information using a computer

Provided is a method of managing a problem with retrieving information from a computer system. The method includes automatically generating a request for the information, testing whether the problem is indicated by a result of the request, and, based on the testing, automatically determining whether human intervention is required.

Managing an information retrieval problem

Methods are provided for controlling access to information in a distributed computing system. A request for the information is received and is accompanied by encrypted session state data. Based on the encrypted session state data, it is determined whether to pass the request on to a source of the information. In a memory buffer, old data is replaced by overwriting with a unique identifier. After the memory buffer has received new data and a procedure has been executed for copying the contents of the memory buffer to a destination, it is determined whether the unique identifier may be found at the destination.

Controlling access to information

Growing community of inventors

Harrisburg, NC, United States of America

Louis Anthony Iannucci