State Farm Mutual Automobile Insurance Company

Loubna Fassi

Benjamin Tarmann

Brittany Boyer

Natalie R Smith

Yohan Santos

Deborah Taylor

Richard Kim

Archy Ntabona

William Simonovich

Jared Musil

Abdul Wahab

Jordan Leach

Mary Gonsalves

Kenrick Niedbalski

Sam Yeargin

This technology relates to providing a web-based digital claims platform to provide users with a simple and customized experience when filing insurance claims. The platform is enabled by a plurality of back-end application programming interface (API) resources. These API resources are event-driven (e.g., when an 'event' associated with the claim occurs, the status of the claim changes and the API is provided with updated information indicative of the change). The platform includes a customized user interface (UI) that tailors the claim experience to a particular user's needs. The customization can be based off of stated user preferences and/or learned user preferences associated with the user's past behavior. A user can perform/request various services through the customized UI's self-service function (e.g., rent a car, find a hotel room, select a repair shop, etc.). Additionally, the customized UI can enable the user upload documents, track claim status, find relevant help topics, etc.

User interface associated with holistic digital claims platform

Growing community of inventors

Atlanta, GA, United States of America

Loubna Fassi