Shoretel, Inc.

Converged Data Solutions, Inc.

Mitel Networks Corporation

Lonverged Data Solutions LLC

Lois Okino

Michael S W Tovino

Glen K Okita

Mark L Kamenetsky

Meigy Tsai

Iouri Achmanov

Ashvinkumar H Patel

AshvinKumar H Patel

A system for unified communication, according to one embodiment of the present invention, comprises a CAS communicatively coupled to a client. The CAS comprises a server communicatively coupled to a CAS application and a number of service providers. The server receives from the client a CAS message encoded in a CAS format and including a request for a unified communication service. The server communicates with the CAS application to determine a service type for the request. The server sends the request to one of the number of service providers. The server sends a reply message to the client.

Unified communication

A unified communication server or Client Application Server (CAS) comprises a client communication module, a status determination module, an operation determination module, an object manager, and a permissions module. The CAS enables communication between a client device and a plurality of communication services. The CAS receives requests for services from the client devices. The CAS interacts with a plurality of service providers offering different functionality and responds to requests or provides listings of available services in a unified manner despite the service offerings and service providers being disparate. The present invention also includes a number of methods including a method for operating a unified communication server, a method for generating a list of possible operations, a method for determining the status of a user and a method for determining permissions of a user.

Server for providing unified communications

Systems and methods for monitoring, making, managing and controlling telephone communications with a computer call assistant with an integrated voice/data communications system are disclosed. A call assistant computer application preferably runs on a personal computer ('PC') coupled to the integrated system over a packet bus. The call assistant exchanges control and/or status packets with the integrated system preferably over a packet bus. The call assistant enables the user to make, receive and control telephone calls, monitor the status of the user's extension, voice mail, etc., and preferably operates with integrated systems capable of transmitting and receiving voice and data in multiple modes. In preferred embodiments, the computer call assistant operates with systems that are capable of multiple native mode voice and data transmissions and receptions with a communications system having a multi-bus structure, including, for example, a time division multiplexed ('TDM') bus, a packet bus, and a control bus, and multi-protocol framing engines, preferably including subsystem functions such as PBX, voice mail, file server, web server, communications server, telephony server, LAN hub and data router.

Method and apparatus for controlling telephone calls using a computer assistant

Method and apparatus for controlling telephone calls using a computer call assistant

Methods for initiating telephone communications using a telephone number extracted from user-highlighted content on a computer

Growing community of inventors

Sunnyvale, CA, United States of America

Lois Okino