Mitel Networks Corporation

Mitel Networks (international) Limited

Mitel Networks (int'l) Limited

Logendra Naidoo

Anders Fahrendorff

Jonathan Braganza

Kevin Lee

Mona Abou-Sayed

Darren Mombourquette

Boopalan Rajendran

Thomas A Gray

Justin Ghantous

Radovan Prodanovic

Ralph Anzarouth

Anilkumar Yalawarmath

Myles Archer

Ian James Murchison

Dieter Schulz

Mirjana Popovic

Kenneth Armstrong

Sachin Kumar Lal

Roger Bastin

Michael Kilburn

Tejas Kanduri Aswathanarayana Murthy

Andrew Wu

Chunzhi Chen

Maura Higgins

Paul Vandenbosch

Birendra Kumar Sahu

Jorge Paez Munoz

Shayane Umar

Mithu Babu

Hanumanthu Susmitha

Tantri Tanisha

Shiva Hn

Ghantous Justin

A computer system and method searches organizational communications utilizing sentiment analysis of communication artifacts. A data-collection server first collects organizational data that includes communication artifacts. One or more searchable databases is in communication with the data-collection server and stores the communication artifacts. A search engine searches the databases for the communication artifacts in order to create a sentiment index for one or more sentiment types, wherein each sentiment type is stored in a separate database. A sentiment engine searches and analyzes each of the sentiment databases to create a sentiment index.

System and method to create a sentiment-based index for searchable communications

An electronic communication method for audio and/or video call sentiment analysis includes receiving, by a second electronic communication system associated with a second user (e.g., the call receiver), an audio and/or video call request from a first electronic communication system associated with a first user (e.g., the call sender). The method further includes determining a sentiment/disposition of the first user. The method further includes displaying, on a graphical user interface of the second electronic communication system, the sentiment/disposition of the second user to indicate to the second user a disposition of the first user. The sentiment can be displayed on the receiver's electronic communication system before the receiver answers the call.

System and method for enhancing the phone call experience using analyzed communication artifacts for emotional state detection

Systems and methods for virtual meetings allow a recipient of a request to attend a meeting alternate options to: not attend the meeting but record all or part(s) of the meeting, or to attend the meeting and record all or part(s) of the meeting. In an embodiment, a conferencing system comprising a conferencing server is in communication with a participant device. The conferencing server sends the participant device a meeting request which includes recording options available to the recipient. The communication may include metadata that assists the conferencing system to identify the part(s) of the meeting the recipient wishes to be recorded.

Scheduled conference recording

A customer contact center system configured to utilize analysis to match a customer with an agent, the contact center system comprising a contact center, a request handler electronically connectable to one or more customer devices and configured to handle customer requests sent to the contact center routing system; and a customer footprint updater in communication with the request handler and electronically connectable to a third-party electronic network connectable to the one or more customer devices.

Customer request routing system based on customers and agents

A communication system with enhanced collaboration functionality. During operations of the new communication system, users (e.g., online meeting, conference, call, or presentation attendees or participants operating a client device in communication via a communications network) join a collaboration session via their preferred collaboration application. One of the attendees wants to get their document or other content seen, so they share their screen and start to present their content. With the new communication system, an attendee chooses to initiate a collaboration option (e.g., clicking a button in a user interface such as 'Create a conference call' button), while identifying or highlighting a subset or portion of the presented content as relevant to the new collaboration event. Attendees are added to an ad hoc conference meeting (or other new or spawned collaboration event), and the content that is originally asserted as the topic of conversation is displayed in the conferencing apparatus.

Stimulus-based collaborative functions for communication systems

A method and system creates a spatial, multi-dimensional presentation file (i.e., a VR file) from a two-dimensional (2D) presentation file. The system may include a server to receive the 2D file and identify axis points in the 2D file. The one or more axis points and supplemental information related to one or more of the axis points are provided to a VR conversion engine. The VR conversion engine creates a VR file that includes the 2D file and supplemental information relating to the one or more axis points.

Adaptable presentation format for virtual reality constructs

The technology disclosed herein includes analyzing a transcript of a communications session between a customer operating a customer device and a virtual assistant to determine a customer query; analyzing the customer query to generate supplemental information to respond to the customer query; and providing the supplemental information to the customer device by the virtual assistant.

Customer advocacy through a virtual assistant coupled to a contact center

Systems and methods for of automated gamification are disclosed. An example method of automated gamification is disclosed. The method includes transcribing content of a proceeding. The method includes determining one or more keywords from the content transcribed, the one or more keywords indicating a topic of the proceeding. Additionally, the method includes generating a game for the proceeding based on the one or more keywords using Natural Language Processing (NLP). The method also includes presenting the game for the proceeding to at least one participant of the proceeding and receiving a response to the game from the at least one participant of the proceeding. Additionally, the method includes allowing the at least one participant of the proceeding to move to a next objective, based on evaluating the response received based on an established criterion.

Methods of gamification for unified collaboration and project management

A conferencing system for determining a participant's status during a conference may include (1) a conference server configured to identify one or more conference topics, and (2) one or more participant devices in communication with the conference server, wherein each participant device is assigned to a unique participant. A natural language processor (NLP) may be in communication with the conference server, wherein the NLP processor is configured to identify a participant and one or more topics on which the participant comments. A ranking engine is configured to identify one or both of (a) whether the participant was an originator of an idea related to a conference topic, and (b) the participant's contribution to a conference topic.

Determination of conference participant contribution

Electronic communication methods and systems for determining biometric events and annotating recorded information with indicia of the biometric events are disclosed. Exemplary methods and systems can further determine contexts within the recorded information and further annotate the recorded information with indicia of the context.

Electronic communication system and method using biometric event information

A communication system mitigating the risk of an incoming spoofed caller. The method involves issuing a token or a digital certificate to each network connection of a user, such as to each member of a social media platform to which the user is connected. The method includes determining a validity of the token or certificate of the network connection with a receiving party, which may be performed in response to searching and identifying the receiving party by a calling party. The method includes transmitting a message to the receiving party by the calling party in response to the validity confirmation of the token or the digital certificate. A message is transmitted that includes a calling identifier to be displayed to provide calling ID to the receiving party and a time of the intended call. The message may provide connection details, mutual connections, and historical events with the calling party.

Communication system for mitigating incoming spoofed callers using social media

A communication system configured to provide blockchain-driven certification of iterative electronic communications such as e-mail-based communications. The system provides blockchain-driven certification by storing the hash of an e-mail thread in a blockchain each time the message or its elements are modified. This allows the system to verify whether or not the thread has been tampered with since it was last modified, when the last verified message was added to the thread. The system creates a baseline that is used towards creating trust certificates ensuring the recipients of such iterative electronic communications that the message has not been breached during its iterations that are shared between two or more parties, e.g., communications participants including senders and recipients.

Blockchain-driven certification of iterative electronic communications

Embodiments include systems and methods for receiving an action item trigger by a user of a conferencing application; and in response to receiving the action item trigger, generating spoken words from audio data of a session of the conferencing application; normalizing the spoken words; generating higher-level representations of the normalized spoken words; determining semantic similarities of the higher-level representations of the normalized spoken words and higher level representations of normalized action words of an action word list; ranking options for top spoken words and action words based at least in part on the semantic similarities; identifying candidates for action words and/or phrases from the top spoken words and action words; and parsing the candidates to generate one or more action items.

Generating action items during a conferencing session

A system and method for determining and applying habits during a communication are disclosed. The habits can be used to automatically connect a user to a communication and/or to modify settings for a communication during the communication.

Electronic communication methods and systems for collaborating and communicating in meeting environments

Electronic communication methods and systems for determining sentiment associated with a communication, conveniently displaying indicia of the sentiment information, and scoring the sentiment information are disclosed. The methods and systems can include associating an emoji with a sentiment and annotating information, for example, a highlight reel or a waveform, with the emoji.

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Ottawa, Canada

Logendra Naidoo