Microsoft Technology Licensing, LLC

Logan Ringer

Xiaoyu Chai

Steve K Lim

Connie Qin Yang

Nithin Adapa

Matthew Scott Rosoff

Prabagaran Santhanakrishnan

Vandana Gunupudi

Isha Aniruddha Oke

Mengtao Sun

Yong Hui Ma

Methods and systems are provided for classifying free-text content using machine learning. Free-text content (e.g., customer feedback) and parameter values organized according to a schema are received. A free-text corpus is generated, and an artificial-text corpus is generated by applying rules to the parameter values. The artificial-text corpus is generated by converting the parameter values into a finite set of words based on the rules and concatenating the words of the finite set of words into a fixed sequence wordlist. Feature vectors (e.g., sentence embeddings) based on the free-text corpus and the artificial-text corpus are combined and forwarded to a machine learning model for classification. The machine learning model may be trained with a bias towards a specified metric (e.g., precision, recall, F1 score). The model may be trained using transfer learning with training data from a different category of free-text content (e.g., a different category of customer feedback).

Identifying noise in verbal feedback using artificial text from non-textual parameters and transfer learning

Systems and methods directed to generating a predicted quality metric are provided. Telemetry data may be received from a from a first group of devices executing first software. A quality metric for the first software may be generated based on the first telemetry data. Telemetry data from a second group of devices may be received, where the second group of devices is different from the first group of devices. Covariates impacting the quality metric based on features included in the first telemetry data and the second telemetry data may be identified, and a coarsened exact matching process may be performed utilizing the identified covariates to generate a predicted quality metric for the first software based on the second group of devices.

Feature deployment readiness prediction

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Logan Ringer