Salesforce Com, Inc.

Logan Henriquez

Prasad Peddada

Steven Tamm

Andrew C Smith

Dileep Burki

Theresa Vietvu

Embodiments are described for providing access by application vendors to applications deployed in an enterprise network environment. A package access system defines a support user class in a user profile database for an application executed within organization resources maintained in a multi-tenant data store. The support user is granted read only privileges to metadata of the application. An organization administrator can grant the application vendor access to the application as a support user, allowing the vendor to view and analyze the metadata. The organization administrator can further grant access by a specific support representative to the application as a specific user within the organization user for a limited term. The support representative can then log into the organization and access and use the application in order to diagnose any post-installation usage problems with the application.

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Palo Alto, CA, United States of America

Logan Henriquez