Avaya Inc.

Lisa Yoshiko Kawahara

Christopher Reon Gentle

Michael John Thomas

Ashis Maity

Daniel J Daily

Douglas W Swartz

David Volejnicek

Peter Andre Christopher Kirslis

The present invention is directed to an auto-configuration agent that guides the user to configure automatically a communication device based on observed user behavior and an auto-completion agent that, as numbers of a telephone address are received from the user, provides a list of matching complete telephone addresses for the user to choose from.

Speed dial administration based on call history

The present invention is directed to a system and method for applying second- and higher-order logic to analysis of event descriptive information, such as alarms, error messages, and fault signals.

Higher order logic applied to expert systems for alarm analysis, filtering, correlation and root causes which converts a specification proof into a program language

The present invention is directed, in one embodiment, to an system that lexically analyzes a behavior-descriptive input stream to provide a tokenized equivalent, syntactically parses the tokenized equivalent to provide a parser output, semantically analyzes the parser output to provide an indication of at least one of a behavior and type of behavior described by the input stream, and, based on the indication, selects an appropriate response.

Computer mediated natural language based communication augmented by arbitrary and flexibly assigned personality classification systems

A method and apparatus for providing on-hold information to a telecommunication terminal that has been placed on-hold during a telecommunication call by receiving a message designating that the telecommunication terminal is to be placed on-hold from a far-end of the telecommunication call, and transmitting an on-hold message to the user of the telecommunication terminal where the on-hold message is selected by the user and generated at a near-end of the telecommunication call.

Apparatus and method for providing on-hold information based on preference of user

A system and method for selectively answering incoming telephone calls based on a caller ID is disclosed. Selected calls may be handled with a number of call handling functions including an auto-answer function, a custom message function, and a custom call forwarding.

Automated call handling based on caller ID

Higher order logic applied to expert systems for alarm analysis, filtering, correlation and root cause

A method and apparatus for emergency message delivery from an emergency center by receiving an incoming call from the emergency center for a first telecommunication terminal that is engaged in a telecommunication call with a second telecommunication terminal; identifying the emergency center; receiving an emergency message from the emergency center; recording an audio portion of the emergency message; alerting a user of the first telecommunication terminal of the recorded audio portion of the emergency message during the telecommunication call; detecting a signal from the first telecommunication terminal indicating that the user wants to hear the recorded audio portion of the emergency message; and transmitting the recorded audio portion of the emergency message to the first telecommunication terminal during the telecommunication call upon detection of the signal.

Apparatus and method for providing priority voice messaging from an emergency center

A system for parsing an arbitrary input stream is provided that includes a plurality of parsers-operable to parse an input stream, each parser corresponding to a unique input structure, and a parser selection agentoperable to receive the input stream and select a subset of the plurality of parsers to parse the input stream.

Dynamic system of autonomous parsers for interpreting arbitrary telecommunication equipment streams

The present invention is directed to the storage of a customized greeting in an on-line calendar entry of a subscriber and providing the customized greeting to a contactor contacting the subscriber when the calendar entry is current.

Growing community of inventors

Colorado Springs, CO, United States of America

Lisa Yoshiko Kawahara