At&t Intellectual Property I, L.p.

Lisa Marie Birkenberger

Hong Nguyen

Scott Crandall Holt

Scott Traynham Stillman

Senis Busayapongchai

Harry Tang

Homayoun Torab

Eric Duron

Diana N Gash

Kenneth Wayne Chastain

Judson Barry Johnston

Systems and methods for checking broadband network components are provided in which an automated interactive system permits a field technician to check various conditions of a communication line or other broadband network components without the assistance of a support technician. While options to request assistance from a support technician are provided, the automated interactive system permits the field technician to perform various functions on a communication line without additional assistance, especially for routine tasks. The automated interactive system, therefore, removes efficiencies that may be associated with conventional approaches for checking broadband network components.

Checking of broadband network components

Growing community of inventors

Alpharetta, GA, United States of America

Lisa Marie Birkenberger